Student Services Specialist 114670

Job no: 496157 Work type: Staff Full-time Location: Pensacola - Main Campus Categories: Clerical/Office Support

Please review job requirements carefully. Failure to submit all pieces of the application may result in disqualification. Applications are accepted on the University of West Florida career site: https://careers.uwf.edu. For assistance contact UWF Human Resources at 850.474.2694 or jobs@uwf.edu.

POSITION DETAILS

Position Number: 114670 Classification Title: Student Services Specialist Working Title: Admissions Representative

Department: University Admissions FLSA Status: Exempt Salary Range: $44,057 Pay Basis: Annually

POSITION OVERVIEW

JOB SUMMARY:

Join the Office of University Admissions/Enrollment Affairs team at a "Great College to Work For" on the beautiful UWF campus just minutes from the beach. The Student Services Specialist will have the opportunity to choose between a variety of retirement plans and select from affordable healthcare insurance plans. The Admissions Representative is responsible for recruiting new students to the University of West Florida, actively engaging in outreach efforts such as attending college fairs, visiting high schools, and building relationships with school counselors. This role includes managing an assigned recruitment territory, developing and executing an action plan to meet enrollment goals, and effectively communicating with prospective students and their families through various mediums. The representative will provide information about UWF, the admissions process, admission requirements, scholarships, and financial aid. This position requires extensive travel, often including evenings, weekends, and overnight stays, to effectively engage with prospective students and stakeholders. Additionally, this position collaborates with the undergraduate admissions team to facilitate events, assist with campus tours, and serve as a primary representative of the institution, supporting UWF's overall mission. The Admissions Representative will also develop knowledge of application review processes and assist with application review and processing tasks as needed.

MINIMUM QUALIFICATIONS:

A bachelors degree in an appropriate area of specialization and three years of appropriate experience; or a high school diploma and seven years of appropriate experience.

POSITION QUALIFICATIONS:

The Admissions Representative must possess strong communication and customer service skills to effectively engage with prospective students, families, and other stakeholders. This role requires the ability to work both independently and collaboratively as part of a team, demonstrating strong problem-solving skills and adaptability in a dynamic environment. Candidates should be comfortable working with technology, including Microsoft Office and Google Suite, and have the ability to learn and navigate various systems and platforms. Strong written and verbal communication skills are essential, along with the ability to interpret and apply institutional policies, guidelines, and admission requirements. Flexibility and a willingness to adapt to evolving priorities are key to success in this position.

PREFERRED QUALIFICATIONS:

Ideal candidates will have prior experience in college or university admissions, student ambassador or tour guide roles, or as a resident assistant in a university setting. The ability to effectively communicate with both small and large groups, including individuals from all backgrounds, is highly valued. Strong public speaking skills and a demonstrated commitment to exceptional customer service are essential. Additionally, experience working with customer relationship management (CRM) systems, such as Slate, is preferred.

ESSENTIAL FUNCTIONS/JOB DUTIES:

40%% - Recruitment Travel and Territory Management: The Admissions Representative is responsible for managing an assigned recruitment territory, requiring frequent travel to attend college fairs, visit high schools, and give presentations to prospective students and key stakeholders. This includes building and maintaining relationships with school counselors and community partners, strategically planning travel to maximize outreach, and representing UWF at various recruitment events. Travel often involves extended overnight stays, weekend commitments, and flexibility to accommodate evolving schedules and priorities. - (Essential) 35%% - Communication and Engagement with Prospective Students and Families: A significant portion of this role involves direct communication with prospective students, families, and counselors through multiple platforms, including phone, email, text, and instant messaging. The Admissions Representative plays a key role in managing departmental communication, ensuring timely, accurate, and personalized responses to inquiries regarding admission requirements, scholarships, financial aid, and next steps in the enrollment process. Effective communication and relationship-building are critical to guiding students through the admissions journey and increasing enrollment yield. - (Essential) 20%% - Application Review, Event Facilitation, and Administrative Support: The Admissions Representative assists with application review and processing tasks as needed, ensuring that admissions decisions align with institutional policies and requirements. Additionally, they support and facilitate major admissions events such as open houses, special recruitment events, and new student orientation. The role also includes providing support for campus visit programs and assisting with general administrative tasks that contribute to the overall efficiency of the undergraduate admissions team. - (Essential) 5%% - Additional Support Responsibilities: The representative may be assigned other duties as necessary to support the goals and operations of the university admissions office. These tasks vary based on departmental needs and may include collaboration with campus partners, professional development participation, or special projects that enhance recruitment and enrollment efforts. Furthermore, they will assist with and/or participate in Enrollment/University events as needed; other duties as assigned based on departmental, unit and/or divisional needs. - (Essential) PHYSICAL DEMANDS: Physical Requirements: No unusual physical requirement. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility. Impact of Deadlines: Routine deadlines. Usually sufficient lead time. Variance in work volume, seasonal, and predictable. Priorities can be anticipated. Some interruptions are present. Involves occasional exposure to demands/pressures from persons other than immediate sup. Standing: Daily Walking: Daily Sitting: Daily Reaching with hands and arms: Daily Climbing or balancing: Occasionally Stooping: Daily Use of hands to handle objects: Daily Lifting up to 10lbs: Daily Lifting up to 25lbs: Frequently Lifting over 25lbs: Occasionally Talking as express or exchange of ideas verbally: Daily Hearing as perceive sound by ear: Daily Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job: Special Instructions to Applicants: Candidates must apply online through the University of West Florida website: https://careers.uwf.edu.

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process.

For assistance, please contact Human Resources at 850-474-2694 or email jobs@uwf.edu.

This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans' Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS

Number of Vacancies: Work Hours: 8:00 am - 5:00 pm, Monday-Friday Contract Period: FTE: 1.0 Closing/Preferred Response Date: 10/10/2025

The University of West Florida is an Equal Opportunity/Access/Disabled/Veteran employer. Any individual requiring special accommodation to apply is requested to advise UWF by contacting UWF Human Resources at 850.474.2694 (voice) or 850.857.6158 (TTY). E-Verify is required for employment. All applications for employment at the University are subject to Florida public records law.

Advertised: August 19, 2025 Applications close: October 10, 2025