Job Details

Working Title: Customer Svcs Specialist Sr - Integrated Student Services Specialist Job Class: Customer Service Specialist, Senior Agency: Minnesota State Job ID : 88920 Location : Brooklyn Park Telework Eligible : Yes - Option to work to telework one day per week, depending on the department's needs. Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 09/15/2025 Closing Date : 09/22/2025 Hiring Agency/Seniority Unit : MN St Colleges & Universities / North Hennepin CC-AFSCME Division/Unit : MnSCU North Hennepin CC / MnSCU N Hennepin CC Classified Appointment Type : Unlimited, Full-time Work Shift/Work Hours : Day Shift Days of Work : Monday - Friday 8:00 am - 4:30 pm (4 days per week) 9:30 am - 6:00 pm (1 day per week) Occasional evenings and weekends

Travel Required : No Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually Classified Status : Classified Bargaining Unit/Union : 206 - Clerical/AFSCME Work Area : Records and Registration/Student Services FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

The purpose of this position is to be the front facing first point of contact to provide detailed procedural information and assistance to internal and external customers while providing friendly, accurate, and timely information on issues related to Financial Aid, Records and Registration, student accounts, general college knowledge, Admissions and Accounting and Fees. This includes lead administrative and processing duties in said areas. All functions performed while acting as liaisons to Student Affairs and Academic Affairs, through face-to-face, telephone, email, and chat interactions.

Minimum Qualifications English sufficient to answer diverse questions and/or refer customers to appropriate assistance. Experience working in a database, sufficient to perform the duties of the position. Customer Service skills sufficient to interact with others to accurately convey policies and information to clients in person, on the phone, and through e-mail and other written correspondence. (common courtesy, tact, interest in positive problem resolution, empathy and logical organization of ideas). Proficiency using Microsoft Office products or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner. Data entry skills sufficient to read, receive and review source documents, compare documents to database information and edit, code, and correct as identified. Preferred Qualification Experience working in higher education or a community college setting. Experience with a CRM software like EAB Navigate and Campus Management. Experience with ISRS and/or Perceptive Content. Knowledge of or experience in some or all of the following: Admission, Financial Aid, Registration and Records processes and procedures. Ability to work, multitask and prioritize in a fast-paced environment. Ability to work with diverse populations. Maintain the confidentiality of private information according to law, rules, policies and procedures. Research a variety of topics and summarize information into clear and concise answers. Application Details

How to Apply

To view the full job posting and to apply please go to: Integrated Student Services Specialist

Contact

If you have questions about this position, contact Michelle Kiffmeyer at wd2373ys@minnstate.edu or 763-424-0849 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Michelle Kiffmeyer at wd2373ys@minnstate.edu .

About Minnesota State

Why Choose NHCC?

Choose to work at North Hennepin Community College (NHCC), and you will be joining a vibrant and diverse professional community that believes in the power of education to change lives. NHCC welcomes its students and values its employees.

NHCC has a rich tradition of excellence in teaching and learning. Founded in 1966, the college is a respected, thriving comprehensive community college with a strong history of liberal arts education and career programs. NHCC is one of the largest and most diverse community colleges in the state of Minnesota. NHCC is a member of Minnesota State which is the fourth-largest system of state colleges and universities in the United States and the largest in the state with 26 colleges, 7 universities and 54 campuses. Offering more than 70 academic programs to over 7,000 students NHCC prepares students to transfer or for immediate entry into the workforce. The thriving campus is also home to a wide variety of student clubs and organizations supporting a largely part-time student body with co-curricular and recreational activities.

Join our NHCC community and help us create opportunities for students to reach their academic goals, succeed in their chosen professions, and make a difference in the world.

Working together to improve the state we love.

What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/ .

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.