Student Associate - Work Study

Student Associates act as the administrative front line for the Government Undergraduate Advising Office. They perform everyday administrative tasks such as answering phones, creating appointments for students, data entry, and website assistance. They do not advise students on which classes to take, but they do connect students with the appropriate resource. The ideal candidate will also have a background in customer service, a strong sense of integrity and confidentiality, and must be able to demonstrate the ability to take initiative. Perform other office tasks as needed. Hiring for 2025 Fall Term and expected to continue for the Spring Term.

Responsibilities:

• Maintain and organize the front office space to ensure a welcoming and efficient environment for students, staff, and visitors.
• Demonstrate a strong understanding of University of Texas policies and procedures, particularly as they relate to student services, and apply this knowledge in daily interactions.
• Respond to inquiries received through phone or in-person interactions, providing accurate information and directing complex or specialized questions to the appropriate departments.
• Provide support for both new and returning students, assisting with general questions, guidance through university processes, and connecting them to campus resources as needed.

Career Competencies Gained:

• Communication: Delivered accurate information to students via in-person and online channels
• Critical Thinking: Applied university policies to varied student situations and referred complex issues appropriately.
• Professionalism: Maintained an organized front office and demonstrated reliability and attention to detail.
• Technology: Utilized online systems to assist students and manage policy updates.
• Teamwork: Collaborated with advisors to support student needs.

Required Qualifications

• Current student at UT Austin and is enrolled/registered (fees paid) for the current regular semester, in good academic standing (not on academic probation, continued probation or academic dismissal).
• Must be awarded Federal Work-Study on the Work-Study Verification (WSV)
• Applicants will be expected to work during business hours Monday-Friday between 8 a.m. and 5:00 p.m.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Undergraduate student at UT graduating after May 2026
• Customer service experience
• Detail-oriented, organized, flexible, and can work independently and accurately with little supervision

Salary Range

• $12/hr
• 19 hours per week.

Working Conditions

• Standard Office Environment
• In-person
• Repetitive use of keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Class schedule
• Work Study Award Letter

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility: Please confirm your eligibility for this position here:

Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.