S2F Student Assistant 2

Provides telephone and email customer service; coordinates communication of technology and facility service requests using phone, email, chat, and radio channels in a 24-hour call center environment; provides first-line identification, analysis, routing, and resolution of issues, dispatches service technicians appropriately; monitors and communicates facility control and alarm issues; troubleshoots basic IT, password, and networking issues; takes responsive action to reported issues and ensures appropriate resolution; conducts follow-up communication with customers; follows standard communication, troubleshooting, and documentation procedures; displays a professional and courteous manner at all times; employs excellent verbal and written communication skills; shares information and collaborates with other staff; assists with shadowing and training of new employees; gives feedback to support continuous improvement efforts and reduce knowledge gaps; attends trainings and meetings as needed; participates in supporting special events or projects as assigned; performs other office duties as assigned. A successful candidate will enjoy remote work options, flexible scheduling, and the availability to work a minimum of 12 hours a week, including nights and weekends.

Additional Information:

Starting Rate: $13.65.

This is an entry level role and we will provide necessary training. Successful completion of a background check required.

Location:

Lincoln Tower (0271)

Position Type:

Temporary (Fixed Term)

Scheduled Hours:

15

Shift:

Varying Shifts

The university is an equal opportunity employer, including veterans and disability.