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Job Title:

S2F Student Assistant 2 Department:

Student Life | Service2Facilities-JM Provides telephone and email customerservice; coordinatescommunication of technology and facility service requests using phone, email, chat, and radio chan nels in a 24-hour call centerenvironment; providesfirst-line identification, analysis, routing, and resolution of issues, dispatches service technicians appropriately; monitors and communicates facility control and alarm issues; troubleshoot ba sic IT, password, and networking issues; takes responsive action to reported issues and ensures appropriate resolution; conducts follow-up communication with customers; follows standard communication, troubleshooting, and documentation procedures; displays a professional and courteous manner at all times; employs excellent verbal and written communication skills; shares information and collaborates with other staff; assists with shadowing and training of new employees; gives feedback to support continuous improvement efforts and reduce knowledge gaps; attends trainings and meetings as needed; participates in supporting special events or projects as assigned; performs other office duties as assigned. A successful candidate will enjoy remote work options, flexible scheduling, and the availability to work a minimum of 12 hours a week, including nights and weekends.

Explore our extensive benefits . Work-life: Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial: Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.