Overview About FIU Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Job Summary The COB Office of Graduate Enrollment and Recruitment is currently seeking a Student Recruitment Program Associate to join their team of professionals. The duties include: Provides administrative support to COB Chapman Graduate School Provides direct support to front office operations, including inbound and outbound call-based strategies for leads Provide excellent customer service to all guests, prospects and leads via various communications channels, including in-person, phone, email Become an expert in graduate program offerings & admissions/enrollment process Proactively assists leads/prospective calls by providing information on program offerings and answering questions appropriately Initially qualify leads based on academic credentials, professional background and subject area of interest Utilize a collaborative and proactive approach connecting leads with recruiters Utilize various software programs, including MS Office and CRM System and assist with data entry and clerical tasks, as needed Support graduate school functions, accordingly Delivers excellent and timely customer service to constituents and support units via all mediums, Phone, Zoom, Emails and other electronic means Assists with conducting Program Presentation either in person or virtually Provides support in multi-faceted activities associated with Admissions, Orientations, Financial Aid, and Graduation

Job Category Federal Work Study

Desired Qualifications Excellent communication skills (written and verbal) Ability to handle calls effectively and professionally Ability to provide excellent customer service Knowledge of PC operation and software, Microsoft Office, Adobe Professional and CRM systems Ability to demonstrate strong attention to detail and follow written/verbal instruction Ability to maintain pleasant working relationships and work well in a team environment

Who May Apply Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package. Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters. Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Work Schedule Hours will vary based on class schedule and needs of department

Advertised Salary $15.00/Hour

Pre-Employment Requirements Criminal Background Check. This student appointment may be subjected to a pre-employment background check.

Student Background Checks Extended Background Check is required if the job includes any of the responsibilities listed. The following checks are indicated as NO for this role: Unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations? (Fingerprint Check) Center for Children and Families (CCF) or Children’s Creative Learning Center (CCLC) University-sponsored summer camp or afterschool program K-12 schools Direct access to cash, checks, gift cards, or other payments IT-related functions Driving a university-owned vehicle Traveling with Athletics teams Special trust/sensitive location Office of the Registrar, Office of Financial Aid, or One Stop Health and human services units listed Research duties (GA/RA/TA exemptions as applicable)

How To Apply Current Employee: As a current employee, log into Employee Self Service (ESS) to apply and track status in My Applications. Eligible internal candidates must meet minimum requirements and be in good performance standing. Prepare to attach electronic copies of resume/CV and cover letter; combine into one document in Word or PDF format. This posting will close at 12:00 am of the close date.

Prospective Employee If you have not created an account, you will be asked to create one. Provide an active email for communications and track status in My Applications. All applicants must complete the online application including work history and education details, even when attaching a resume. This posting will close at 12:00 am of the close date.

Disclosures Clery Notice: FIU provides crime statistics and security policy information. Pay Transparency: FIU does not discriminate based on pay inquiries. FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. For nondiscrimination inquiries, contact FIU’s Office of Civil Rights Compliance and Accessibility at 305.348.2785 or ocrca@fiu.edu.

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