Job Summary The COB Office of Graduate Enrollment and Recruitment is currently seeking a Student Recruitment Program Associate to join their team of professionals. The duties include: Provides administrative support to COB Chapman Graduate School Provides direct support to front office operations, including inbound and outbound call-based strategies for leads Provide excellent customer service to all guests, prospects and leads via various communications channels, including in-person, phone, email Become an expert in graduate program offerings & admissions/enrollment process Proactively assists leads/prospective calls by providing information on program offerings and answering questions appropriately Initially qualify leads based on academic credentials, professional background and subject area of interest Utilize a collaborative and proactive approach connecting leads with recruiters Utilize various software programs, including MS Office and CRM System and assist with data entry and clerical tasks, as needed Support graduate school functions, accordingly Delivers excellent and timely customer service to constituents and support units via all mediums, Phone, Zoom, Emails and other electronic means Assists with conducting Program Presentation either in person or virtually Provides support in multi-faceted activities associated with Admissions, Orientations, Financial Aid, and Graduation Job Category Federal Work Study Who May Apply Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package. Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters. Upon credits decreasing, award being canceled, or graduating, FWS employment must end. Work Schedule Schedule based on department needs and class schedule Advertised Salary $15.00/hour Pre-Employment Requirements Criminal Background Check This student appointment may be subjected to a pre-employment background check. Student Background Checks Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check: Details below are provided for context. The descriptions address conditions such as working with vulnerable populations, K-12 settings, or handling sensitive information. How To Apply Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\'s legal duty to furnish information. Equal Opportunity Statement FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU\'s Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.

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