Overview The University of Alaska Anchorage (UAA) is seeking applications for a part-time temporary Program Support Specialist for our Military and Veteran Student Services Department. This position will primarily work on JBER. Responsibilities Support UAA’s JBER Education Centers and MVSS by monitoring and assisting students, instructors, and tutors during scheduled class times. Maintain classrooms and whiteboards, reset classroom furniture between sessions, provide basic technical support with equipment (e.g., computers, copiers, projectors, smart boards), and follow UAA policies and procedures. Ensure security tasks such as open/lock-down operations are performed as required and report daily occurrences. Serve as the first point of contact by answering general class schedule and admissions questions, assisting with UAOnline and Blackboard, and following paperwork-processing procedures. Explain VA education benefits and DoD tuition assistance to students, parents, staff, faculty, and community partners. Work with students, parents, and university staff to explain rights and responsibilities for participation in DoD and VA programs while attending UAA. Exhibit exceptional written and oral communication and collaborate effectively with students, staff, and faculty; maintain reliability, trustworthiness, and professionalism. Qualifications Ability to assist the JBER community, clean classrooms and whiteboards, move classroom furniture, and provide basic technical assistance and troubleshooting for equipment. Knowledge or the ability to learn UAA policies and procedures; excellent customer service and clear verbal and written communication skills. Ability to problem-solve, work with individuals who may be frustrated, and engage with diverse populations and viewpoints. Preference for applicants with knowledge of federal DoD and VA education benefit regulations, experience with Banner, ArmyIgnitED 2.0, VA-Enrollment Manager, AI Portal, and Navy NCMIS software. Minimum Qualifications: Associate's degree or equivalent combination of training and experience in working with military or Education regulations preferred. Flexibility to work day or night shifts depending on class schedules at the JBER office. Must be able to clear required base access checks for JBER. Previous university experience in a professional office setting is desirable. Position Details This position is located on the JBER military base in Anchorage. It is a part-time, temporary, non-exempt staff position starting at $20.47/hour. Applicant Instructions Please attach a resume, cover letter, and contact information for three professional references with your application. This is a pooled position and applications are reviewed as needed; submission does not guarantee review or a job offer. Contact For questions regarding this position, please contact Rebecca Brokaw at rabrokaw2@alaska.edu. Eligibility To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who require visa sponsorship now or in the future are not eligible. Accommodations and Equal Opportunity The University of Alaska is committed to reasonable accommodations during the applicant screening process. If assistance is needed, contact UA Human Resources at 907-450-8200. The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution and is committed to a policy of non-discrimination based on legally protected status. The successful applicant is required to complete a background check, and any offer of employment is contingent on the background check. Your application is subject to public disclosure under the Alaska Public Records Act. All employees are expected to uphold high standards of ethics and professionalism.

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