Student Intermediate Level POSITION SUMMARY: We are seeking responsible, self-motivated students to staff our campus-wide IT support services, respond to e-mail inquiries, sort and process work tickets, run routine IT repairs on campus, and help with special projects such as mass installations of software/hardware. The successful candidates will be assigned to work directly with IT management and distributed local IT staff to resolve technology issues in various departments. DUTIES AND RESPONSIBILITIES: Plays an integral role as front-line staff in the IT support operations of the UNM Valencia campus by responding to and troubleshooting email, online, and in-person inquiries Manage computer lab/classroom systems with IT Staff Configures, manages and repairs computers, printers, smartphones, and other devices used by faculty, staff and students Provides in-the-field assistance to users with various computer hardware and software issues Utilizes a central ticketing system to communicate with colleagues and resolve issues in conjunction with higher-level IT resources both centrally and within their assigned department Assists in maintaining inventory of equipment and supplies MINIMUM QUALIFICATIONS: Exceptional communication and customer service skills with a strong work ethic Knowledge of Microsoft and/or Mac OS software and services (including operating systems and productivity software such as Microsoft Office) Ability to evaluate and solve information technology problems Ability to provide technical guidance and training Skill configuring, troubleshooting and repairing computer hardware WORKING CONDITIONS AND PHYSICAL EFFORT: o Work is normally performed in a typical interior/office work environment o Appropriate office attire required o Limited physical effort required (lifting up to 50 lbs) o Limited exposure to physical risk PREFERRED QUALIFICATIONS: Available at least 20 hours per week, ideally between 8am and 5pm Monday through Friday Strong analytical skills to help staff resolve technical problems Previous experience in an IT support environment Experience with Apple (Mac) operating systems and devices Genuine interest in information technologies and ability to manage the rapid pace of change that comes with that industry The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.