Student Success Manager Tracking Code769-262Job Description Muskegon Community College Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training. With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100. Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The colleges transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs. The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs. The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center. Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and?extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigans shoreline, as well as one of Americas only luge tracks at the Winter Sports Complex and the regionally popular Michigans Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmers Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day. General Description: The Student Success Manager is a key Care Team member dedicated to fostering student well-being, engagement, and access to critical resources. As the lead for Student Life, the Manager serves as the primary liaison for campus clubs, organizations, and Student Life events, while directly advising or co-advising the Student Government, Student Veterans, and Phi Theta Kappa organizations. This role oversees Jayhawk Hub daily operations, including the pantry, emergency loaner laptops, emergency gas cards, and Care and Concern Requests. The manager ensures effective and compliant operations by supervising support positions for Disability Support Services, Veterans, and the Jayhawk Hub. Strong collaboration with the supervisor and other team members is vital to maintaining dynamic and responsive student support and engagement systems. A flexible work schedule, including after-hours and in varied locations, is essential to providing responsive student engagement strategies that meet the diverse needs of MCC students across campuses and communication modalities. Status: Full-Time 40 hours/52 weeks Salary Range: Up to $50,000 depending on experience Application Deadline: Open until filled; First Review on October 3rd, 2025

Required Skills Qualifications: Knowledge, Skills & Abilities : Bachelors degree required in a related fields (i.e. Social Work, Psychology, Education, etc.) Willingness and ability to flex work hours and schedules to accommodate student needs and programming goals across all MCC campus locations and communication modalities. Experience in working with volunteer organizations and/or students by directly engaging them in active participation and building supportive, fun events to enhance community and learning. Demonstrated ability to relate to people of all ages, race and socio-economic backgrounds. Student Life experience, student engagement experience, and/or experience in planning engaging events preferred. Experience in volunteer recruitment and building relationships with internal and external constituents (preferred). Knowledge and experience using Office 365 (MS Word, PowerPoint, Excel, OneNote, Forms, and Outlook) Excellent verbal and written communications skills. Ability to interact with faculty, staff, students, and the public with tact and courtesy. Flexibility and ability to adapt to a variety of work situations and personalities. Demonstrated use of tact, judgement and discretion and the ability to maintain confidentiality. Highly motivated and solution-oriented with a high degree of integrity, ethics, and dedication to the mission of the college. Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while multi-tasking. Two years experience in student/customer services; experience in an office setting. Able to utilize a college ERP computer system, preferred experience with Datatel Colleague. Willingness to learn reporting tools used by the college. Strong organizational, planning and time management skills; strong analytical and decision-making skills. Knowledge of Family Educational Rights and privacy Act (FERPA).

Essential Function : Maintain, adjust, and continually evaluate a flexible work schedule, including after-hours and in varied locations, to ensure responsive student engagement strategies that address the diverse needs of MCC students across campuses and communication channels. Serves as the primary liaison for campus clubs, organizations and student life events, and is the adviser or co-adviser for student organizations as needed, including but not limited to Student Government Association (SGA), Phi Theta Kappa Honor Society (PTK), and the Student Veterans Organization.?Also ensures that all student representatives are in place on various college councils (usually from the SGA). Serves as the Veterans certifying official and ensures compliance with all applicable rules and regulations. Lead, mentor, guide, evaluate, coach and supervise assigned team members. Actively collaborate with the Associate Director of Student Success to implement the vision, direction, and partnerships of the Jayhawk Hub. Actively participate in the Jayhawk Hub Advisory Committee, taking on support and/or leadership roles as assigned. Manage the day-to-day operations of the Jayhawk Hub including but not limited to the pantry, emergency loaner laptops, emergency gas cards, and Care and Concern Requests. Responsible for the coordination of the campus food pantry including daily observation of inventory, as well as ordering of merchandise and, in working with the Associate Director of Student Success, partnering with community organizations for donations. Create strategies to optimize assigned budgets and spending. Plan or oversee events with community partners to further Jayhawk Hub services such as an Alcohol Awareness Day, Holiday Toy Drive, Blood Drives, and more. Provide a safe listening space in which to offer compassion, support, and guidance to students. Assist with administering student surveys, conduct focus groups, and compile data gathered into reports. Oversee and maintain Student Life and Veterans Services webpages and portal pages. To maintain compliance: maintain a web page, create and update on-line veteran certification applications, provide information and advising to veterans and dependents of veterans concerning VA educational benefits. Facilitate the start-up of new student clubs and organizations and assist club members and advisors. Hold and facilitate trainings for RSO officers. Design and implement Student Life events throughout each semester, with the help of the Student Life Committee. Jayhawk Frenzy, Winter Welcome Days, and a variety of engaging activities applicable throughout each semester are expected. Continually update personal knowledge concerning college policy, programs and daily activities by consulting with appropriate offices and reading the published material, news bulletins and schedules. Serve as Care Team member conducting meetings with students and follow up with each student case. Develop policies and procedures for the Veteran Affairs program. Audit students records for compliance with VA regulations, ensure that certification of such students have been completed with certifying clerk, provide assistance to the Registrar as required, and stay informed on any new programs and changes in regulations. Maintain and develop liaisons with off-campus veteran's agencies, agencies and organizations for student life enrichment events, and for Care Team referrals. Prepare, administer, and monitor budgets for areas supervised. Learn and utilize College computer/online systems, portals, etc. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include : Mental Demands : ? Detailed Work ? Student Contact ? Deadline oriented ? Problem Situations ? Multiple Priorities & Demands ? Emergency Situations ? Confidentiality ? On-call Availability ? Continual Interruptions ? Working Alone ? Faculty Contact ? Working with Others

Physical Demands : ? Standing & Walking ? Sitting ? Carrying ? Lifting up to 10 lbs. ? Up to 25 lbs. ? Up to 50 lbs. ? 80 + lbs. ? Pushing, Pulling, Twisting, Bending ? Climb or Balance ? Stoop, Kneel, Crouch, or Crawl ? Squatting ? Handle or Feel ? Reach with Hands and Arms ? Talking or hearing ? Tasting/Smelling ? Working Overhead ? Speak in English via Phone or In Person ? Close, Distance, Peripheral, and Color Vision along with Depth Perceptions ? Ability to Adjust and Focus

Work Environment : ? Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels. ? Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office. Job LocationMuskegon, Michigan, United StatesPosition TypeFull-Time/Regular