Position Details

Position Information

Job Title Student Success Coach

Reports To and Evaluated by Director of Student Success and Retention

Required Qualifications

Bachelor's degree in Education, Communications, or other Human Services discipline with at least two years' experience working in a college or university environment, preferably in academic advising, student coaching/mentoring, teaching, or related field. Must have a track record demonstrating genuine care for and interest in empowering students to achieve their short-term and long-term academic and career goals.

Extraordinary, enthusiastic and demonstrable commitment to student success. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and proactive follow-through in tracking student academic progress. Team-oriented, with commitment to outstanding customer/student service, creative thinking, and problem solving. Ability to build productive, supportive, and success-driven relationships with students and colleagues.

Must have valid driver's license. Ability to work one evening per week and occasional weekend hours during special events and extended service hours.

Technology: Microsoft Office Suite including Outlook, Word, Excel, and Power Point. Proficient in web-based conferencing software.

Demonstrated commitment to the open access mission of community colleges and contribution to a culture of student success.

Demonstrated ability to uphold and promote Morton College's core values: Compassion, Equity, Accountability, Innovation, and Excellence.

Preferred Qualifications

Master's degree in Higher Education or a related discipline and previous experience in a community college setting. Prior experience with academic advising and/or student services initiatives in a higher education setting.

Bilingual (English/Spanish).

Experience working with a diverse population of students using a holistic and supportive approach to academic success.

Experience working with CRM systems (Ellucian Colleague preferred).

Job Summary

The Student Success Coach works within the Student Services Division and is responsible for helping students throughout their college journey from enrollment to graduation (or completion) by building strong and meaningful relationships that provide support, guidance, and mentorship.

The Student Success Coach is primarily responsible for being a student's success champion during their academic career at Morton College. In a holistic manner, they will guide students in identifying their individual educational and career goals and will engage in regular and meaningful interaction with students. Responsibilities include supporting students with program selection and completion requirements, course registration, and career and/or transfer planning. The Student Success Coach will also assist students with identifying any life or academic barriers to their success and help them stay on track toward timely achievement of their academic goals. Additionally, the Student Success Coach will provide students with access to relevant information and resources necessary for their academic success. They will contribute to providing students with a positive college experience that is transformative, encouraging, and engaging.

Specific Job Duties Assists caseload of students one-on-one in developing individual education plans, registering for classes, and program/course selection. Provides academic intervention and referrals to services necessary to ensure students success. Monitors individual student data using the Early Alert System to ensure that interventions occur as soon as signs of concern arise. Cultivates strong relationships with students to build trust and acts as their coach and mentor throughout their academic career. Serves as an active listener to, and advocate on behalf of student if necessary. Prepares students to navigate the college policies and procedures, empowers students to interact and communicate with faculty and other college staff. Trains students in the college portal, self-service, and student planning tools to navigate and utilize online resources effectively. Develops and executes the presentation of seminars, workshops, and college events for caseload of students. Creates and maintains a healthy and welcoming environment for students on campus and virtually. Implements a proactive and appreciative advising approach when assisting students. Develops and implements retention best practices and innovative student engagement initiatives. Analyzes and tracks student success data and creates solutions to improve retention and graduation outcomes. Maintains accurate records in the CRM system and correctly tracks student appointments and interactions in office software. Tracks outcomes on a semester basis for retention, completion, and graduation purposes; utilizes data to make data-informed decisions. Meets or exceeds graduation and retention objectives specific for caseload of students set by department head/supervisor. Maintains high level of student satisfaction as measured by student retention, student satisfaction surveys, student graduation rates, and graduation surveys. Conducts outreach to students to support the College's retention efforts. Collaborates with college departments (financial aid, admission, athletics, business office, etc.) to help facilitate student success. Develops and fosters relationships with assigned department chairs to understand departmental expectations to assist in maintaining current knowledge of assigned degree programs and related career paths. Contributes to positive and collaborative teamwork environment. Be visible and always ready to help students both on-campus and virtually. To perform other duties as assigned by the supervisor.

Salary Range Range V