Bethune-Cookman University

POSITION: Student Success and Career Coach REPORTS TO: Director, Center for Academic Excellence

DEPARTMENT: Office of Student Success and Retention Services

STATUS: Full-Time, Exempt

POSITION SUMMARY: The Student Success and Career Coach is a key member of the Center for Academic Excellence at Bethune-Cookman University. This role is responsible for supporting students' academic progression and career readiness through integrated, developmental, and relationship-based coaching. The Coach provides individualized and group-based support to help students identify, plan for, and achieve their academic and professional goals. By fostering essential skills such as time management, self-regulation, self-efficacy, and intentional career exploration, the Coach contributes directly to student retention, persistence, and post-graduation success.

Duties/Responsibilities:

Academic Success Coaching Deliver intrusive and developmental academic advising and coaching for a caseload of new and continuing students. Assist students in building effective learning strategies, time management skills, and self directed behaviors that promote academic achievement. Monitor academic progress and implement proactive interventions using data from student success platforms (e.g., Navigate 360, Jenzabar, Wildcat Web). Facilitate workshops and one-on-one sessions on academic skills, college transition, and student success strategies. Maintain accurate records of all student interactions and follow-up communications. Career Coaching and Preparation Guide students in identifying career interests, developing career goals, and mapping those goals to academic plans. Assist with resume development interview preparation, job search strategies, and graduate school planning. Integrate career development conversations into academic advising appointments beginning in the first year. Connect students to experiential learning opportunities, including internships, co-ops, undergraduate research, and on-campus employment. Collaborate with the Center for Career Success and faculty to align academic pathways with labor market demand and student interests. Campus Collaboration and Student Advocacy Partner with faculty, advisors, and career services staff to provide holistic and coordinated student support. Support university-wide retention and completion initiatives, including orientation and early alert interventions. Serve as an advocate and mentor, helping students navigate university systems and eliminate barriers to success. Contribute to the assessment and continuous improvement of student success and career readiness programs. Required Qualifications: Bachelor's degree in education, counseling, psychology, career development, or a related field. Minimum of 2 years of professional experience in academic advising, career services, or student success coaching in a higher education setting. Demonstrated experience using developmental and intrusive academic advising or coaching models. Strong understanding of student development, career readiness competencies, and employability trends. Excellent communication, interpersonal, and organizational skills. Preferred Qualifications: Master's degree in higher education, counseling, career development, or a related discipline. Nationally recognized certification in academic or career coaching (e.g., NCDA, NACE, FCD, GCDF). Experience working at an HBCU or with underrepresented, first-generation, and non- traditional college students. Proficiency with academic advising and student success technologies (e.g., Navigate 360, Jenzabar, Wildcat Web, Handshake, Focus2Career, Upswing). Work Environment & Physical Demands: Primarily office-based with regular interaction with students, faculty, and staff. Some evening or weekend hours may be required to meet student needs. Must be able to work in a dynamic, student-centered environment with competing priorities.

The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386- 481-2049.

The university reserves the right to modify job descriptions at any time in its attempts to improve the operations of the university.