Salary: $40,535.07 - $50,085.71 Annually Location : Winter Haven Job Type: Full-Time Job Number: 202500161 Org: Student Serv Admin - Winter Haven Opening Date: 09/15/2025 Closing Date: 10/3/2025 8:00 AM Eastern

Description

Job Description: Reporting to the Associate Dean of Student Services, the Student Success Advisor is responsible for executing the day-to-day deliverables of the College's case management advising model. This position serves as the primary point of contact for students, assisting with various tasks during the five identified eras of the student lifecycle: onboarding, pre-advising, pathway selection, transition to career or transfer institution, and degree completion. The position requires a broad knowledge of various aspects of student services and necessitates the use of intentional advising strategies to develop relationships with advisees and foster a climate of student access and success. Due to the nature of the work, the incumbent must possess superior customer service skills and work in a complex, ever-changing environment to assist students with a multitude of different issues. Examples of Duties

Essential Functions/Duties: For an assigned caseload, advise students throughout their enrollment on information including, but not limited to, admission, college readiness, course and program selection, academic progress, transfer requirements, registration, transition to careers and/or bachelor's programs, and graduation. Actively monitor academic progress and other outcome data to ensure students remain on-track for timely completion of graduation requirements. Proactively follow-up with students who do not re-register for subsequent terms, fail satisfactory academic progress/standards of academic progress, and/or are identified by the College's retention system for follow-up. Use intentional advising practices to foster student development and to aid students in the creation of educational plans, setting goals, and identifying the next steps necessary to navigate College processes. Use the College's enterprise resource planning system, Jenzabar One, to facilitate registration, change of major requests, and other administrative tasks. Conduct small group pre-advising sessions for all new first-time-in-college students, which serve as an extension of the required online orientation session. Engage students in basic career exploration and the identification of items necessary for successful transfer and/or job placement. Assist in the College's recruitment and outreach efforts in local high schools and in the community at a variety of college fairs and other events. Connect students with resources to explore internships, experiential learning opportunities, and faculty mentorships. Direct students to the College catalog, website, and other pertinent information regarding key rules, policies, procedures, and community standards at Polk State College. Serve on college-wide committees and task groups as assigned or appointed. Other duties as assigned by the Associate Dean of Student Services. Typical Qualifications

Required Skills: Knowledge of principles and practices of intentional academic advising and student enrollment, including registration, degree and program requirements, graduation requirements, financial aid, and articulation of credit. Superior customer service skills. The ability to establish an effective rapport with students, faculty, and staff throughout the College. Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. General office skills. Experience with computers and all Microsoft Office programs. Ability to maintain confidential information. The ability to work independently on broader assignments with the responsibility of planning work. Makes decisions within accepted standards. Consultation on problems requires judgment and tact to obtain cooperation or approval of action to be taken. Bilingual skills are a preference.

Working Conditions/Additional Information During the first of each semester must be available to work evening hours to start the semester. Sometimes requires coming in in the evenings, early in the mornings, and on Saturdays to work various duties as assigned. Must be able to work proficiently in a busy, multi-office work area. Must be flexible and able to adapt well to changes.

Salary and Benefits Information This position is level P12 . We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers.

Required Education: Graduation from a regionally accredited college or university with a Bachelor's degree is required.

Required Experience: At least three years of experience in Student Services to include advising, success coaching, career services, recruitment, guidance counseling or other related experience.

Preferred Experience: Professional, exempt-level job experience is preferred. Supplemental Information

Submissions that do not include all parts of the following required information will not be considered: a resume an electronic job application (all sections MUST be completed) Important Information If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship. To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application. Polk State College is a drug-free workplace. Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis. Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment. Polk State College does NOT provide relocation assistance for this position.

Equal Opportunity Statement Polk State College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator 999 Avenue H, NE Winter Haven, FL 33881 We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our benefits page. 01

Do you have a Bachelor's degree or higher based on the requirements in the job description? Yes No

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How many years of professional experience in Student Services, including advising, success coaching, career services, recruitment, guidance counseling, or other related experience, do you have? No experience Less than 1 year of experience 1 year but less than 2 years of experience 2 years but less than 3 years experience 3 years but less than 5 years experience More than 5 years experience

Required Question