Williams Student Health Center seeks an Administrative Assistant that will play a key role in supporting the daily operations of the College Health Center. This position serves as the first point of contact for students, staff, and visitors, ensuring a welcoming and professional environment while providing high-quality administrative and clerical support to healthcare providers.

We seek candidates who are excited to work in a college that supports a broadly diverse student population. Our staff is welcoming, creative, and engaged, and our location offers renowned cultural attractions, beautiful outdoor spaces, and abundant year-round activities.

Williams, a liberal arts college located in western Massachusetts, has built its reputation on outstanding teaching, scholarship, and academic excellence. We are committed to building a diverse and inclusive community to support our approximately 2,000 students, and to build an environment where members from all backgrounds can live, learn, and thrive. The college is deeply committed to its employees. Salaries are competitive and benefits are excellent.

Responsibilities:

Greet students and visitors, providing excellent customer service in a confidential medical setting. Answer incoming calls, respond to inquiries, and schedule appointments in the electronic health record (EHR) system. Scan, organize, and maintain medical documents in the EHR. Process insurance pre-authorizations for medical procedures in accordance with guidelines. Coordinate referrals and schedule appointments with outside specialists and testing facilities. Oversee prescription medication deliveries to the clinic, ensuring proper handling and documentation. Arrange transportation for students to medical appointments as needed. Maintain and manage student medical records in compliance with privacy and confidentiality regulations. Provide general administrative support to healthcare staff and assist with other tasks as assigned. Qualifications: Associate's degree, or equivalent experience is required. Between 2 - 5 years of administrative experience is required, preferably in a healthcare or medical office setting. Strong organizational skills with attention to detail and accuracy. Excellent communication and interpersonal skills with a customer service focus. Proficiency in Google Office Suite and experience with electronic health record systems. Knowledge of insurance processes, including pre-authorizations and referrals. Ability to handle sensitive and confidential information with discretion Familiarity with medical terminology. Preferred Qualifications: Experience working in a college health, student health, or higher-education environment.

The Student Health Center Administrative Assistant is a 40 hour per week, 9-month academic year, benefited position reporting to the Health Center Administrator. This position involves a significant amount of on-site presence, so no remote or hybrid work arrangement is available at this time. Pay range is from $25 - $27 per hour, commensurate with experience.

Application review will begin October 22, 2025. For optimal consideration, in addition to your resume please attach a cover letter as a separate document when completing your application. Review of applications will continue until the position is filled.

Please visit careers.williams.edu to apply.

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service.

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu.