Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career! Academy of Art University is seeking an experienced full-time Student Financial Services Representative to support new and continuing students. If you have an appreciation for the arts and education and desire to work on-site at our campus in San Francisco, Academy of Art University encourages you to consider joining our team. Student Financial Services Representative communicate with students, by phone, email and sometimes virtually, every day. This position offers a rewarding opportunity to work with aspiring artists in a world-class city, while honing your professional skills in a dynamic, innovative, and engaging work environment. Responsibilities: Independently manage a portfolio of continuing students through the financial process

Answer student questions and anticipate financial concerns in a manner that is customer focused. Where necessary, counsel students to ensure financial obligations are honored

Analyze and evaluate student financial need and review funding sources including Federal Supplemental Educational Opportunity Grant, Pell Grant, Direct Loans, Cal Grant, Private Loans, and other financial aid programs

Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs; interpret and explain policies, application procedures and availability of funding from various sources

Review and evaluate required documentation and package awards in accordance with established guidelines; interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility

Provides assistance in collections and communications regarding student accounts

Counsels students on resolving debt incurred and answers questions about their account

Track all financial aid documents. such as, FAFSA, Entrance Counseling, Stafford/Plus-Promissory notes, Award Notification, Manifesting Stafford Loans and Parent Plus Loan & Promissory Note and Exit Counseling

Keep students informed of their financial aid file and refund status

Run periodic reports prior to and during the term to determine which students have not completed their financial aid file; contact all students with an incomplete file

Checks NSLDS (National Student Loan Data System) and COD (Common Origination and Disbursement) to determine students who previously attended college

Inform and advice students regarding VA benefit eligibility, explain policies and discuss required documentation for certification

Work with other departments on all continuing students who have not completed their financial aid file; contact all students who have not applied for financial aid, have incomplete files, and or have gaps between financial aid and total costs

Qualifications: At least one year of financial aid experience preferred

Bachelor's Degree preferred

Passionate about student success and higher education

Empathetic, patient, and positive

Excellent phone and written communication skills

Excellent time management and organizational skills

Attention to detail

Able to thrive in a dynamic and deadline-driven environment

This is an on-site role at 79 New Montgomery, working 8 hours between 8:00 am and 7:00 pm, Monday - Friday. Compensation: $24.04 per hour Benefits: Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. IND123