General Description: The Illinois Tech Student Financial Services strives to educate, empower, and support students with an understanding of financial options and resources in an approachable environment. Situated in the Financial Aid Office, the Student Experience Manager is an integral part of the both Financial Aid and Student Accounting teams. This role is crucial in supporting students in their educational journey and promoting a positive experience within Financial Aid, Student Accounting, Student Service Center, and Enrollment Management division. This staff member will be crossed trained to manage the Student Financial Services welcome desk operations and to provide customer service related to both financial aid and student accounting needs. Primary responsibilities include customer service, triage management, financial aid and student accounting counseling, aid eligibility review, document management, and departmental purchasing and budget management. This role manages several student workers and also provides administrative support for Student Financial Services and the Student Service Center.

Department: Financial Aid Office Position Category: Full Time Education & Experience: -High school diploma required/ Bachelors' degree strongly preferred -Two years financial aid experience preferred -Prior customer service experience required -Analytical skills required -Good communication skills (written and verbal) required Knowledge & Skills: Demonstrated ability to work in a team-based environment -Excellent commitment to diversity and to service the needs of a diverse population -Ability to work with traditional and non-traditional students -Ability to handle multiple tasks -Demonstrated communication, interpersonal and organizational skills along with the ability to function as team player -Demonstrated ability to work collaboratively in a fast-paced environment -Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently -Strong interpersonal skills necessary -Works well in translating financial aid requirements into operational activities supporting overall enrollment efforts -Interacts effectively with peers and superiors to address and resolve issues -Influences management by supplying key data that assists in decision making -Good customer service skills -Ability to handle stress due to pace and volume of work #J-18808-Ljbffr