I. Position Purpose

The Admissions Student Representative serves as a welcoming and knowledgeable first point of contact for Hocking College. This individual will be familiar with all aspects of the college, including the website, staff directory, and campus layout. Responsibilities include answering phone calls, directing callers using soft-transfer techniques, responding to email inquiries, and greeting visiting families and prospective students.

Student Representatives will also provide campus tours, showcasing academic areas, student housing, and other facilities. Additionally, they will assist with events and support general administrative tasks. Maintaining a positive and professional customer service attitude is essential in this role.

II. Duties and Responsibilities Warmly greet guests and answer questions. Be knowledgeable of the different departments and contacts. Answer incoming phone calls and provide requested information. Take messages for multiple departments as needed. Schedule campus visits and tours. Conduct informative and engaging campus tours for prospective students and their families. Respond to email inquiries promptly and professionally. Run errands on campus as assigned. Perform general office tasks such as filing, copying, and preparing folders. Assist with event check-ins and guide visitors to appropriate locations. Use the Hocking College website and electronic systems. Transfer calls to appropriate departments or staff members. Be knowledgeable about key campus locations, including: Natural Resources, Dining Hall, Downhour Hall, Student Center, Davidson Hall, Public Safety Buildings

Deliver excellent customer service in all interactions. III. Qualifications - Education, Experience, and Skills Must be currently enrolled Hocking College student. Maintain a minimum GPA of 2.0. Exhibit a positive, professional attitude. Customer service experience preferred. Strong written and verbal communication skills. Familiarity with email etiquette and professional correspondence. Strong organizational skills and attention to detail. Ability to work independently and as part of a team.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).