Position Overview

This position is in the Network Operations Center (NOC) which is open 24 hours, 7 days a week. Candidate hired will be trained to handle processes during planned and unplanned staff absences. Job Description 75% - Monitor system consoles, campus network, all data center servers, building and remote site security monitors. 10% - Respond to systems and service monitoring information and initiate recovery or resolution, documenting problems in the incident ticketing system. 5% - Assist full-time staff in problem detection and quality assurance of nightly production processing. 5% - Assist full-time staff on Data Center floor, as needed. 5% - Project work as assigned. Required Qualifications Grade point average of or above. Previous work experience, as evidenced by application materials. Preferred Qualifications Anticipated longevity to allow exceeding 1 year. Able to work up to 15-20 hours a week. Display excellent customer service skills, as evidenced by application materials. Available to work during the summer months and most holidays and breaks. Position Requirements During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments). Employment Conditions (1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently. Additional Candidate Instruction To ensure consideration apply before the application review date 10/04/2025. A review of applications will continue until a qualified candidate is identified. Final posting removal is 10/17/2025 or when position is filled.