Student Central Assistant (Federal Work Study)

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Compensation Type: Hourly
Compensation: $12.00
Job Summary
Purpose of Position:
Student Central assists a large number of students in relation to financial aid, class registrations, student forms, Ohio residency, and other student services. Student employees will assist students in the Student Central assisted self-serve computer lab. Student employees will serve students independently and may also partner with professional staff to resolve more complex student issues.
This position is only open to students with Federal Work Study eligibility.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1. Greet and assist students (and guests) as they navigate the College's online tools and resources and provide information about the available student resources and campus services. These may include website student resources and functions such as: a. CougarWeb Self-Service and its links b. College website and webpages c. FAFSA applications d. Admissions application and steps e. Financial aid services f. Registration services g. Blackboard h. Student forms i. Ohio Residency, etc.
2. Commits to ongoing conversations, training and development as needed.
3. Welcomes students, diagnoses their needs, exhibits patience when coaching students, and displays and utilizes a depth of knowledge about CSCC systems, policies, and technology.
4. Investigates what is at the root of a problem the student presents with, and uses excellent communication skills to explain things to help them understand how their current circumstances or step in the process fits into the larger picture.
5. Ability to use Teams, a remote software application that allows staff to speak with and have visual contact with students. In some instances, phone calls and emails will be required as a form of communication.
6. Performs other duties as needed.
Knowledge, Skills and Abilities:
Knowledge of: Computers (general computer literacy), familiarity with Cougarweb and Blackboard. Proficiency in typing.
Skill in: Professionalism and providing friendly customer service. Written and verbal communication.
Ability to: complete all duties while maintaining strict confidentiality. Follow directions. Work a consistent, reliable schedule. Problem solve. Remain patient in potentially stressful situations. Break down solutions and/or processes into understandable steps.
Minimum/General Qualifications:
This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.
Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.
Must have reliable transportation or other means to get to work regularly.
Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.
Schedule:
Availability needed for Tuesdays and Thursdays between 8 a.m. and 2 p.m .
Maximum 20 hours per week.
Work will be performed: On-site only.
Pathways/Majors that may be interested in this position:
Arts, Humanities, and Social Sciences Education, Human Services, and Public Safety Human Resources Psychology Position Specific Qualifications:
N/A
Preferred Qualifications:
Previous customer service experience.
Professional Development
Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):
CSTATE GROW (Guided Reflections on Work)
The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.
Career and Leadership Development Program (CLDP)
The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.
Career competencies you can expect to learn through Student Employment: Career & Self Development Critical Thinking Leadership Teamwork Communication Professionalism Technology Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20
Additional Information
In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
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Location:
Columbus, OH, United States
Job Type:
PartTime
Category:
Life, Physical, And Social Science Occupations

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