Responsibilities:

The One Stop Student Service Center is seeking to hire a Student Assistant to work in-person at the One Stop location at 72 Fifth Avenue, 2nd floor.The One Stop Student Service Center is a frontline team that assists students, their families, and alumni with questions about financial aid, billing, payment, financial holds, and transcript ordering. We prepare enrollment verifications and a variety of different types of forms for students. We offer assistance in person, by phone, and by email. We work collaboratively with colleagues across the university to resolve questions that students present to us. Our partner offices are Financial Aid, the Registrar’s Office, the Retention Initiative, and Student Accounts. We specifically seek a Student Assistant who can work with us on Tuesdays from 9:00 a.m. to either 11:00 a.m. or 12:00 p.m., and Wednesdays from 9:00 a.m. to either 11:00 a.m. or 12:00 p.m. The student will work a total of 10 hours per week.We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce. RESPONSIBILITIES Welcoming students, their guardians, and alumni to the One Stop Student Service Center.

Checking in students who have made appointments via the New Queue system, and contacting colleagues to alert them of the students’ arrival.

Helping students to check in or make appointments in the New Queue system

Listening to voicemail messages and logging them into a shared spreadsheet

Assisting with in-person, telephone, and email inquiries

Assisting with office and event support for the One Stop team as assigned

Assisting with promotion of the One Stop to students

Creating a variety of documents in Google Suite and Excel Students must understand the importance of and maintain confidentiality in daily work operations. Students will be required to engage in training regarding the Family Educational Rights & Privacy Act, (FERPA) and abide by all university policies and procedures. This is a part-time, hourly position with a weekly schedule of 10 hours per week. To apply, please submit a résumé and a cover letter. Be sure to note the days and times you are available, and your phone number. Our office hours for the Fall 2025 semester are 9:00 am to 5:00 pm Monday – Friday.

HOURLY RATE: $17.00 per hour WORK MODE:  On-Campus Position – Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely. Minimum Qualifications: Full-time student status at The New School

Commitment to student service

Friendliness

Strong organizational skills

Excellent oral communication skills

Strong writing skills

Prior office experience

Proficiency in Google Suite

Familiarity with Excel

Strong follow-up skills with attention to detail

Ability to work independently

Ability to adhere to University COVID-19 policy and requirements Preferred Qualifications: Design skills

Proficiency with Adobe Illustrator and Photoshop

Knowledge of marketing strategies