Duties Description Under the direction of Network Operations supervisor, SG 25, within the (Chief Technology Office, ENS and Support and Operations , the position will update documentation , equipment, and ITSM incidents and requests. Specific duties include, but are not limited to: * Review configuration items in ITSM to bring up to ITS standards. * Implement code upgrades by logging into switches and routers remotely * Implement configuration changes locally under the supervision of G25 and current G18 technicians. * Help with ongoing projects such as replacing over 100 network switches by providing support referenced above. Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States • Must be 18 years of age or older • Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State • Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program • Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.