Student Accounts Representative I

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Responsible for assisting in the collections, cash receipt processes, inquiries, and cashiering functions of the College, for student and non-student accounts in the Cashiers Office.

• Serves as front-line person at the Cashier's Office window, responding professionally and courteously to all inquiries from constituents, i.e. students, parents, and staff, through personal, electronic, and telephone communications.
• Process daily payments received by the College for all accounts receivable invoices and miscellaneous billings, for student and non-student accounts.
• Reconcile daily cash receipts by verifying cash, checks, wire, and credit card payments against data entered in Ellucian Colleague System.
• Receive, review, and process petty cash requests in accordance with department and College policy and procedures.
• Responsible for collection and follow-up of all past due student accounts assigned prior to, during, or after graduation or withdrawal from the College.
• Acts as a liaison between Accounts Receivable and internal departmental customers to ensure accurate and efficient student billing, processing non-accounts receivable deposits, posting miscellaneous fines and fees (i.e. police citations, library fines, admission fees), completion of tuition rebill requests, and handling of student account restrictions.
• Responsible for communicating and monitoring student account balances and status of payment plan installments to students, and ensuring the accurate and timely posting of student account payments, refunds, waivers, balance transfers, and adjustments.
• Accountable for the distribution of paper refund checks, including: student account refund checks, employee payroll checks, and employee reimbursement checks.
• Assists students with understanding of College payment policies, payment plans, the drop for non-payment process, IRS Form 1098-T, 529 Plans, and account balances.
• Other duties as assigned.

Qualifications:

Education:

• High School diploma or equivalent required.

Experience:

• One year of experience in a general office setting or cashiering field required.
• Must be computer literate, with working knowledge of Windows.
• Experience in student accounts, accounts receivable or collections preferred.

Working Conditions:

PC, telephone, ten key calculator, copy machine, and FAX machine.

Enclosed Cashier area.

This position requires a background check and drug screen at the expense of the college.

Hybrid Remote Eligible:

Yes

Hiring Range:

5 Hourly/Starting salary beginning at $18.83/hourly, based on experience. Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.