Student Accounts Manager
New Today
Student Accounts Manager
University of Charleston
Position Summary:
The Student Accounts Manager is responsible for overseeing the billing process and payment collection of student accounts. This position works closely with other University departments in a coordinated effort to provide quality customer service to students and their families.
Essential Responsibilities:
Provide direct, quick, accurate, and convenient service to students, parents, and other customer service bases through addressing a range of student account needs which require immediate attention. This includes, but is not limited to, the following functions on an as needed basis:
Maintains and manages Colleague system for all tuition and fee components key to the student billing function
Works with current students and families to establish payment plans for tuition and fees
Monitors student balances on payment plans and manages student status for future term registration
Monitors and posts International Health Insurance charges in coordination with the Office of Student Life
Prepares and manages student accounts for collections with ECSI, In-house and outside collections
Reviews and manages student bills and coordinates communications for delinquent accounts
Reconciles Colleague system to the general ledger accounts
Provides data and reports to Registrar, Cabinet, and other internal University users as needed
It is anticipated that this person will become proficient in other areas of the Student Solutions Center operations beyond his\her area of expertise
Assists with customer service when needed
Other duties as assigned.
Qualifications:
Bachelor’s degree preferred. Associate’s degree or extensive university billing or financial aid experience considered.
5 years of experience in accounting and accounts receivable
Must have experience in a high-volume environment
Ability to maintain confidentiality of information
Ability to prioritize and organize effectively
Ability to communicate effectively with the various customer bases, e.g., students, staff, faculty, and external contacts
Ability to utilize a computer and familiarity with Microsoft Office Suite, specifically Microsoft Excel
Ability to work independently with little supervision
Results-oriented interpersonal and organizational skills
Knowledge of general office procedures
Ability to handle multiple projects simultaneously
Ability to adapt to a changing work environment
Flexible, resourceful, willing to learn\cross-train
Must be a team player
- Location:
- Charleston
- Job Type:
- FullTime
