The Student Account Coordinator serves as a key member of the Student Financial Services team, providing front-line support to students and families regarding billing, payments, and account inquiries. This role is responsible for processing transactions, assisting walk-in visitors, responding to emails and phone calls, and ensuring accurate and timely entry of charges and payments. The ideal candidate is detail-oriented, customer-service driven, and able to collaborate effectively with colleagues in a fast-paced environment.

Key Responsibilities:

• Submit and process student charges, adjustments, and credits.
• Provide in-person support for walk-in students and families with account questions, payment processing, and general assistance.
• Manage and respond promptly to emails and phone calls related to student accounts, ensuring clear communication and professional service.
• Enter, post, and reconcile student payments in accordance with institutional policies.
• Maintain accurate and confidential financial records for students.
• Collaborate with team members and other departments to resolve account discrepancies, support student success, and improve processes.
• Assist with special projects, reporting, and account audits as assigned.
• Contribute to a positive team culture by sharing knowledge, supporting colleagues, and promoting efficiency.

Qualifications:

• Bachelor's degree in business, accounting, or related field preferred; equivalent experience will be considered.
• Prior experience in customer service, cash handling, or account management is highly desirable.
• Strong attention to detail with excellent organizational and time management skills.
• Effective verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office Suite and familiarity with student information or financial systems are a plus.
• Demonstrated ability to work independently as well as collaboratively in a team environment

This position is student- and customer-facing, requiring regular interaction with walk-in visitors, phone inquiries, and email correspondence. The role may require occasional extended hours during peak billing or registration periods.

ABOUT CARTHAGE:

Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status, or status as an individual with a disability.

This position requires a background screening