Student Accounts Coordinator

Lyon College is seeking a Student Accounts Coordinator to join our Business Office team. This position is student-service focused and handles cashier duties, account billing, payment processing, and follow-up on past-due accounts. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a fast-paced environment with frequent student interaction and interruptions. The Student Accounts Coordinator is responsible for managing student account transactions, collecting payments, and providing exceptional customer service to students, parents, and campus departments. This position combines cashier functions with accounts receivable duties, ensuring the timely and accurate processing of student account activity.

Key Responsibilities

Cashiering & Payment Processing
Receive and process student payments (cash, check, credit card, ACH) in compliance with College policies.
Accurately post transactions to student accounts in the College's accounting system.
Process payments received from various departments across campus.
Reconcile daily deposits and prepare bank deposits.
Maintain proper cash handling procedures and security protocols.

Accounts Receivable Management
Monitor student account balances and follow up on past-due accounts.
Generate and send account statements, payment reminders, and related correspondence.
Post charges, credits, adjustments, and financial aid disbursements.
Assist with monthly reconciliations and end-of-term account reviews.

Customer Service & Student Support
Serve as the primary contact for student account inquiries, both in-person and via phone/email.
Provide clear and professional explanations of charges, payment plans, and financial policies.
Assist students in setting up and managing payment plans.
Work collaboratively with Financial Aid, Registrar, and Student Life to resolve account discrepancies.

Administrative & Compliance Duties
Maintain organized and accurate records in compliance with College and regulatory requirements.
Assist with preparation of year-end tax documents (e.g., 1098-T forms).
Participate in audits by providing requested documentation and explanations.
Support the Business Office with special projects as needed.

Qualifications
Required: Associate degree in accounting, business administration, or related field; or equivalent combination of education and experience.
Minimum of 2 years' experience in accounts receivable, cashiering, or customer service.
Strong attention to detail, accuracy, and confidentiality.
Proficiency with Microsoft Office Suite (Excel).
Excellent interpersonal and communication skills