What We're Looking For Baylor University is seeking a Student Accounts Billing Analyst. This position will support the mission and vision of Baylor University by assisting the administration of student account analysis. The Student Account Analyst will maintain a customer service focus and understand how timely, accurate processing impacts student experience, cross-functional teamwork, and compliance.

An associate's degree and three years of relevant work experience are required. An associate's degree and five years of relevant experience are preferred. Additional education or experience will be considered in lieu of one another. Student account and higher education experience preferred.

Additional requirements include: Ability to maintain a high level of accuracy, professionalism, and customer service Ability to work independently, collaboratively, and thrive in a fast-paced environment Commitment to active listening and effective communication Ability to accurately estimate timelines and meet deadlines Strong accounting and analytical skills to review work and proactively act on error resolution Curious learner driven to grow in and understand more about Student Accounts, Collection Strategies, Higher Education, and development of skills Additional preferred skills: Intermediate Excel skills and experience with reporting and data analysis Bannerand other related platform skills Strong working knowledge of industry policies and regulations Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do Serve as a subject matter expert for processing third-party billing and outside scholarships Support organizational understanding of operational impacts on cross-functional teams, compliance, and student experience Manage student account processing and administration across diverse student populations (undergraduate, graduate, seminary, law, student-athletes) Process incoming payments, post payments, and reconcile daily cashiering transactions Maintain Payment Portal functionalities including term setup, payment plans, deposit setup, announcements, and population notifications Handle remote deposit system management and deposit processing of student payment checks Act as primary contact for Wells Fargo, overseeing tasks such as voiding checks, reconciling bank statements, and approving ACH and Check refunds Process daily reports and ensure compliance with Department of Education regulations for Title IV refund checks Manage daily bank statements for incoming and EFT payments Maintain written policies and procedures related to financial operations Perform all other duties as assigned to support Baylor’s mission Ability to comply with University policies Maintain regular and punctual attendance What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.