Student Account Representative - 3rd Party Billing

The highest level of customer service to all University constituents; this would include, but is not limited to, investigating and resolving queries as it pertains to students, parents, faculty, and staff. Position is also accountable for executing and consistently improving the processes and procedures earlier established for the department. Additionally, this representative is responsible for the third-party vendor billing for the department. This position reports directly to the Senior Director of Student Business Services and is located in River Forest, IL.

Responsibilities/Duties:

• Answer incoming phone calls, assist walk-in students/parents.
• Reply to voicemail messages and student accounts or individual emails in a timely manner.
• Provide the highest level of customer service to ALL University constituents. This would include, but is not limited to: students, parents, faculty and staff.
• Investigating and resolving customer queries as needed.
• Monitor student accounts for non-payments, delayed payments and other irregularities. Follow up with students, as directed by the director or Associate Director of Business Services.
• Maintain payment plans established either internally or through our 3rd party vendor, and any supplementary tasks this entails.
• Send bills to all students and vendors alike as well as provide reimbursement letters to students as requested.
• Assume the duties and responsibilities of the Cashier, when necessary and as requested by the Bursar which includes the following functions:
• Ensure the proper application of payments to accounts
• Be responsible for all cash and cash-like transactions made in Student Business Services
• Verify that assets are deposited to the appropriate bank accounts
• Safeguard the proper reporting in the University's general ledger
• Provide assistance to the University's Accounting Department, related to Accounts Receivable and Bank Account Reconciliations, on an as needed basis
• Accountable for safeguarding the assets of the university at a very high level.
• Perform other duties, as assigned this includes but is not limited to Jump Start orientations or other student orientations that require evening or weekend hours of work.
• Perform all duties assigned within the approved policies and procedures of Concordia University's Board of Regents and appropriate administrative officers, as stated in the documents contained in the Administrative Policy and Procedures Manual, as they are updated from time to time.

Skill Sets:

• Knowledge of Microsoft Office Excel, Word and Outlook
• Ability to learn and utilize new computer systems
• Experience in Banner highly desirable
• Ability to work under deadlines
• Ability to maintain confidentiality
• Good verbal and written communication skills; bilingual Spanish speaker, a definite plus
• Ability to manage conflict with students, parents and other customers
• Professional demeanor

Education Requirements:

• Two years college preferred
• High School Graduate or equivalent required
• Knowledge or experience in a business office environment
• Familiarity and concurrence with Concordia's mission and philosophy

Compensation and Benefits:

Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)

Application Information:

Interested individuals should include a cover letter, resume and references with their online application. Review of applications will begin immediately and the posting will close once a successful candidate is identified.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church Missouri Synod, as it forms students for vocations in church, family, and the world.