Student Account Collection Specialist
New Yesterday
Job Description
Job Description
Job Title: Student Accounts Collections Specialist
Schedule: Full-Time | Monday–Friday
Schedule: Full-Time | Monday–Friday
Position Summary:
The Student Accounts Collections Specialist is responsible for contacting students with outstanding balances and assisting them in resolving overdue payments through proactive and empathetic communication. This role involves managing student account records, negotiating payment arrangements or settlements, and ensuring all collections are handled in accordance with university policies and relevant regulations. The specialist plays an important role in supporting students’ financial success and helping them remain in good standing with the institution.
The Student Accounts Collections Specialist is responsible for contacting students with outstanding balances and assisting them in resolving overdue payments through proactive and empathetic communication. This role involves managing student account records, negotiating payment arrangements or settlements, and ensuring all collections are handled in accordance with university policies and relevant regulations. The specialist plays an important role in supporting students’ financial success and helping them remain in good standing with the institution.
Key Responsibilities:
- Contact students with past-due account balances through phone, email, and other communication methods.
- Negotiate payment plans and settlements that align with both university policy and the student’s financial capacity.
- Ensure all collection activities comply with university guidelines and applicable state and federal regulations.
- Monitor and maintain accurate, up-to-date records for student accounts and payment activities.
- Review accounts in arrears to ensure appropriate and timely collection actions are taken.
- Provide students with clear guidance and information regarding payment options, financial aid, and account status.
- Identify challenges related to student debt and develop creative solutions to assist in debt resolution.
- Track and document all communication, follow-up, and account activity.
- Collaborate with financial aid, bursar, and other administrative offices to support student financial well-being.
- Maintain a professional, student-centered approach in all interactions.
Required Skills and Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1–3 years of experience in collections, student accounts, or customer service preferred.
- Strong communication and interpersonal skills with the ability to explain complex financial information clearly.
- Proven ability to negotiate payment arrangements and maintain a respectful, empathetic approach.
- Knowledge of financial aid processes and regulations a plus.
- Ability to identify and address challenges related to student debt creatively and effectively.
- Proficiency in Microsoft Office Suite and account management or collections software.
- Excellent attention to detail, recordkeeping, and organizational skills.
- Ability to work independently, manage multiple priorities, and maintain confidentiality.
- Location:
- Wilberforce
- Job Type:
- FullTime
- Category:
- Finance And Insurance