Senior Vice President of Operations

About the Company

Well-regarded online travel agency

Industry Internet

Type Privately Held

Founded 2004

Employees 51-200

Categories

Internet Technology Travel & Leisure Travel and Reservation Services

Specialties

hotels vacation packages flights cruises destination activities and travel deals

About the Role

The Company is seeking a Senior Vice President of Operations to lead strategic excellence in its rapidly scaling B2B and B2B2C business. The successful candidate will be responsible for developing and executing comprehensive operational strategies that support the company's growth across various verticals, including travel, experiences, retail, and payments. This role requires a leader with a proven track record in high-growth online travel, e-commerce, and/or fintech companies, and at least 5 years' experience in senior executive roles with P&L responsibility. The SVP of Operations will work closely with the executive team to align operational initiatives with business objectives, drive efficiency, and ensure cost optimization.

Key responsibilities for the SVP of Operations include overseeing a team of marketers, technology builders, experience curators, and customer service professionals, as well as serving as the primary liaison between the company's leadership and its founding partners. The ideal candidate will have a background in scaling operations in multi-sided marketplace environments, exceptional leadership and team management capabilities, and experience with modern operations technology stacks, CRM systems, and business intelligence tools. A collaborative approach, the ability to work effectively across all organizational levels, and a self-starter mentality are essential. Proficiency in Spanish, as well as an understanding of web3, cryptocurrency, and financial operations, is preferred. The role demands a leader who can foster a culture of continuous improvement, data-driven decision-making, and who is adept at navigating complex operational challenges.

Hiring Manager Title CEO

Travel Percent Less than 10%

Functions

Operations