Salary: $56,000.00 - $58,000.00 Annually Location : Main Campus (Liberty Heights) Job Type: Full-Time Staff Job Number: 202500125 Department: Student Affairs Opening Date: 09/29/2025 FLSA: Exempt Bargaining Unit: EX

About Baltimore City Community College Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023. Description/Job Summary The Retention Counselor plays a vital role in advancing the mission of the TRIO Student Support Services (SSS) program by supporting the retention, academic success, and graduation of program participants. This position is essential to achieving the federally mandated objectives of the SSS grant and ensuring compliance with U.S. Department of Education regulations. The Retention Counselor will design, coordinate, and implement high-quality support services to increase the retention, graduation, and transfer success rates of 230 first-generation, low-income, and/or disabled students. These services include academic advising, personal development, financial literacy education, and cultural enrichment activities. Through holistic, student-centered support and collaboration with college departments, the Retention Counselor helps students overcome barriers and achieve their academic and personal goals.

Responsibilities/Duties

Assist with marketing, recruitment, and selection of 230 eligible program participants. Initiate contact with new program participants within the first week of enrollment and maintain regular monthly contact; document all interactions and student needs in Blumen. Use a strength-based approach to build rapport, foster student motivation and engagement, and enhance a sense of belonging. Collaborate with students to develop and monitor Individual Action Plans that support academic achievement and timely graduation. Provide academic advising and assist students in clarifying career pathways; create and maintain academic plans using Degree Works. Assist undecided students with pathway and career development resources and assessments to support informed academic and career planning. Facilitate student participation in academic, cultural, and enrichment activities that promote persistence and personal development. Demonstrated understanding of academic success strategies, retention programming, and student development. Strong written, oral, and interpersonal communication skills. Assist students in understanding and completing financial aid processes and support them in locating public and private scholarships. Provide financial literacy resources and instruction to support students' financial wellness. Track and monitor academic progress through midterm, semester, and year-end grades; provide retention, academic standing, and graduation data. Identify at-risk students and implement timely interventions, document outcomes. Support data collection and reporting requirements for the U.S. Department of Education and internal stakeholders. Collaborate with other college departments and staff to ensure comprehensive student support. Required Qualifications Education: Bachelor's degree from an accredited institution of higher education. Experience : Three (3) years of academic advising or related student services' experience in higher education, which must include the following: Working with low-income, first-generation, or otherwise disadvantaged student populations. Microsoft Office and student information systems.

Preferred Qualifications Master's degree in higher education, education, psychology, or related field of study from a regionally accredited institution of higher education. Previous experience working with Federal TRIO programs or other grant-funded academic support programs.

Knowledge, Skills, and Abilities Ability to work independently while also contributing to a collaborative team environment. Ability to build positive, supportive relationships with students. Knowledge of student development theory and best practices for retention and student success in a college/university setting BCCC is the only community college in Baltimore City, one of 16 community colleges in Maryland, and both a higher education institution and a State of Maryland agency.

As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition remission. New College PIN employees will be invited to discuss benefit options with a personnel officers.

Benefits extended to all full-time PIN employees are as follows.

(Click on medical and retirement plans for more detailed information) : (PPO, EPO, and/or HMO medical plans), vision and dental plans (PPO or DHMO)

: include the State Employees' Pension, Teachers Pension Systems, Optional Retirement Programs (ORP) and the Law Enforcement Officer Pension System.

Supplemental Retirement Plans - 401(k), 403(b) and 457

Leave : 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, Leave Bank membership opportunities, 9 Holidays and a Winter Holiday break (5 days) observed between the Christmas and New Year's Day holidays

Tuition Remission to institutions within the University System of Maryland (USM)

Professional Development opportunities

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