Job Summary

This position provides front-line counseling and customer service in financial aid, student accounts, and student records. Department-Specific Responsibilities Delivers high-quality, in-person, phone, and email support to students, families, and 3rd parties, with a focus on resolving complex or multi-faceted issues Provides holistic advising and front-line problem solving in the areas of financial aid, billing and payments, student records, and registration Investigates and resolves complicated student issues that may involve multiple departments or university systems Ensures accuracy and completeness of information and supports the efficiency of daily operations Represents Student Central at on-campus and off-campus outreach events, fostering relationships with students and community members Utilizes various university systems, including the Student Information System (SIS), Indiana University Information Environment (IUIE), and Kuali Financial System (KFS), to interpret data and assist students effectively Processes admissions applications, reviews transcripts, responds to inquiries, and maintains student records General Responsibilities Hires, trains, schedules, and monitors work product of data entry staff; ensures accuracy and completeness of operations; ensures smooth flow of operations Oversees processing of all employee and payroll forms Serves as informational resource to staff; provides technical guidance; assists staff in resolving problems involved with operations; answers staff questions regarding policies and procedures Responds to outside inquiries regarding operations; investigates and resolves problems, complaints, or discrepancies Monitors inventory of office supplies and forms; orders as necessary Compiles and analyzes data entered and prepares any needed reports Analyzes operations and makes recommendations on improvements Oversees the maintenance of any required files Evaluates forms used in collecting data; recommends improvements

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE Required 4 years in customer service, higher education, or related field SKILLS Required Proficient written and verbal communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Highly thorough and dependable Possesses a high degree of initiative Ability to build strong customer relationships Demonstrates ability to maintain confidential information Effective interpersonal skills Demonstrates analytical skills

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

There are 2 openings for this position.

Work Location

Bloomington, Indiana This position is eligible for a hybrid schedule (mix between 2 days remote and 3 days in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

$ 20.10 per hour

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery FLSA: Nonexempt Job Function: Student Services Job Family: Student Services Generalist Click here to learn more about Indiana University's Job Framework. Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.