Office of Enrollment Management (OEM) serves Indiana University Bloomington by recruiting, enrolling, and serving students. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong commitment to belonging, access and opportunity, OEM works with campus partners to make IU Bloomington the best university possible.

Student Central is a centralized unit that provides comprehensive customer service to prospective and current students with regard to their financial aid, Bursar account, scholarship, class registrations, and other general questions. Services are offered in person, by telephone, by email, or online.

Job Summary

This role provides front-line counseling and customer service in financial aid, student accounts, and student records. Key functions include resolving complex student issues, processing admissions applications, reviewing transcripts, responding to inquiries, and maintaining student records.

Department Specific Responsibilities Provides front-line counseling, superior customer service and support, and holistic problem resolution in the areas of financial aid, student accounts, and student records. Provides information and services relative to policies, processes and procedures to prospective, current, and former students, parents, and third parties and performs other duties as assigned. Troubleshoots students' questions and resolve complex issues that may cross over several department. Answers questions about scholarship criteria, deadlines and application process. Oversees the processing and evaluation of all applications for admissions into that school and accompanying material, such as transcripts to determine eligibility. Reviews applications for completeness, contacts applications for any missing information or to resolve discrepancies and obtains any necessary information from other sources. Makes recommendations regarding admissions and financial aid decisions, contacts applicant regarding the decision on the admissions application. Responds to phone and email inquiries on admissions process and status of applications; may assist in the design of recruiting events and materials. Counsels potential students regarding courses and grades required for admission. Maintains files and databases on students admitted into the school; generates reports based on this information. General Responsibilities Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public. Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies. May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility. Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate. Distributes and collects forms from walk-in clients; sets up staff appointments, if needed. Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases. Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff. May certify completion of degree requirements. Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE

Required 2 years in customer service, higher education, or related field SKILLS

Required Proficient communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Possesses flexibility to work in a fast paced, dynamic environment Highly thorough and dependable Demonstrates ability to maintain confidential information Friendly and service-oriented Preferred Strong communication skills Strong attention to detail, and decision-making skills Working Conditions / Demands

Performed primarily in an office setting with regular computer and phone use.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

We are hiring 2 people positions for this role.

Work Location

Bloomington, Indiana

This position is eligible for a hybrid work schedule (mix between in-person 3 days a week and remote 2 days a week), subject to change based on university policy and the business needs of the department.

Advertised Salary

$18.64 per hour

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support Telephone: 812-856-1234

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