One-Stop Student Financials Assistant at PLNU

We're Hiring! Join a high-performing, student-centered team that blends financial aid, billing, and customer service into one seamless experience. We're looking for a friendly, organized, and tech-savvy individual who is eager to grow their skills while making a daily impact on student success. Pay Range: $20.58 $21.63/hour Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources. Internal Classification: Career Track - Support, Job Level - 2

Job Status: Full time

Job Description: What a typical day looks like:

• Assist students with general questions related to financial aid, billing, and payment options
• Support student appointment prep and provide entry-level appointment coverage as needed
• Manage incoming inquiries via phone and shared inbox, in collaboration with student workers
• Help coordinate outgoing communications through email, text, and the myPLNU portal
• Maintain digital content, forms, and documentation on the SFS website and student platform

Here is some of what you'll need:

• Excellent written and verbal communication skills
• Strong attention to detail with the ability to manage multiple tasks
• Experience with Microsoft Office, Google Suite, and web-based systems
• A student-first, collaborative mindset with a desire to learn

Here are some of our preferred experiences:

• Experience in student services, customer service, or higher education
• Familiarity with systems such as Workday, Salesforce, or TargetX
• Experience supporting student workers or working in a team-oriented office
• Bachelor's degree or equivalent experience preferred

Required Qualifications:

• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Physical Requirements:

• Work is primarily sedentary and may require sitting for extended periods of time. Offices are equipped with standing desks.
• Use of computer equipment: computer keyboard, mouse, and monitor.
• Vision to read documents, e-mail, and other correspondence, and reports on paper and the computer monitor.
• Ability to hear and communicate effectively with others in person and by phone.
• Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day

At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.