Salary: $42,641.00 Annually Location : SUNY Brockport Job Type: Classified Full-Time Job Number: 2500203 Division: Student Affairs Department: Student Health Center Opening Date: 09/18/2025 Closing Date: 10/3/2025 11:59 PM Eastern Bargaining Unit: 02 CSEA Administrative Services

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning. Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities. SUMMARY

The Office Assistant 2 will provide support for students seeking care in Hazen Center for Integrated Care Counseling and Health clinics. This person will have a strong understanding of the functioning of a busy medical office and independently manage the daily office needs.

JOB FUNCTIONS

Essential Functions: Provides excellent customer service in a polite, professional manner to students, parents, campus community members and constituents Assists with Health and Counseling Center phones in a professional manner and route calls to appropriate office or staff member by identifying nature and urgency of caller's request/reason for call Responsible for managing the phone system which includes but is not limited to: monitoring the daily phone queue for timely answering of calls, obtaining assistance as needed when call volumes are high, coordinating phone schedule with Telecom and Fonemed (after hours call vendor), address phone system issues with Telecom as needed, monitor/update, outgoing voicemail messages as needed Oversees schedules throughout the day to address any changes needed to optimize student appointments, including same day and urgent requests using the electronic scheduling system for both the Health and Counseling Centers Provides direction and troubleshooting for technology issues such as internet and/or power outages and need to transition to a paper system to meet student needs including self-check-in area and coordinate building needs with IT Ensures insurance information and demographic information are correct in the practice management system before the student's visit with a broad view of how the insurance process accuracy effects lab billing for outside vendor Reviews incoming immunization records and notify students of missing immunizations to meet requirements Provides accurate data entry of immunization history into the electronic medical record and NYSIS Maintains confidentiality and privacy for the student while using the EHR, in the general workspace, and on the telephone Has an excellent understanding of HIPAA guidelines, FERPA guidelines as well as established Hazen and University privacy and confidentiality policies Retrieves (old) paper charts and immunization histories as needed Manages all aspects of records request process both incoming and outgoing by assisting with preparing records to send and working with supervisor on what records to send Monitors timely receipt of records requested by Hazen and completion of records requested from outside providers per HIPPA and Hazen policies via records management task log Assists students with completing a release of records as needed per Hazen policy Responsible for processing biweekly Medicat charge report and enter charges in Banner to post to student bill Trained in Banner use to export student charges and access student information as needed Assists with faxing, copying, scanning, emailing as needed Proficient in use of office computer software including Microsoft Teams, Excel and Word Maintains office inventory and equipment and coordinates ordering of supplies

REQUIREMENTS

Minimum Qualifications: NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS): One year of clerical experience.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS): Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location. Preferred Qualifications: Medical Office management experience Strong HIPAA compliance knowledge Experience with Electronic Medical Records Experience with Medical Insurance processing

ADDITIONAL INFORMATION

Work Schedule: 37.5 hours/week: Monday - Friday 8:00am - 4:00pm Benefits: Benefits eligible. Find out more about benefits at Application Instructions: This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at by October 3, 2025.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position. Background Investigation Statement: All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing: Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer: SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic. Diversity Statement: SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations: SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. This position is eligible for benefits as a Civil Service Employee Association (CSEA) represented employee. SUNY Brockport provides comprehensive employee benefit programs designed to help keep our faculty, staff, and their families healthy, safe, happy, and productive. Find more information about benefit specifics in the information and links below.

Medical SUNY Brockport is committed to providing affordable, comprehensive health plan options for faculty, and staff. Medical coverage is effective for new employees 28 days after their start date. For more information, and premium costs, please go to our page. For premiums relevant to this position, please go to the sections labeled "CSEA."

Dental and Vision Dental and Vision coverage is provided for employees and their eligible dependents by their union at no additional cost to the employee. For more information, please visit the page.

Retirement NYS Employees' Retirement System (ERS) - Defined benefit plan; benefits are based on best Final Average Salary and years of service. Membership for full-time permanent employees is mandatory. Membership for employees who are temporary or part-time is optional. Appointees with an existing membership are required to continue it (or elect a new option). For more information, please go to the Retirement Systems section of the

Additional Benefits SUNY Brockport offers additional benefits to employees, including but not limited to, Flexible Spending accounts, Work-life Services, Employee Assistance Program, discounts on services, and much more. For more information on these great additional benefits, please go to our page or view the

For additional information on any of these benefits and more, view the for employees represented by CSEA. 01

Are you authorized to work in the United States without requiring visa sponsorship? I have unrestricted work authorization in the U.S. and would not require sponsorship I have work authorization now, but would need sponsorship in the future I would require sponsorship for a work visa

02

Are you 18 years or older? Yes No

Required Question