Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Department: Logistics & Operations

Time Type: Part time

FLSA Status: Non-Exempt

Job Description

Summary: The Office Assistant supports American University's new students and families through responsive customer service, timely communication, and thoughtful programming.

Essential Functions:

• Responding to inquiries from new students and families with researched responses and excellent customer service.
• Collaborate with staff to create and share social media posts on official pages.
• Assist with in-person and online programming for new students and families. Examples of typical projects include: Helping to answer questions (in chat box or on video) for webinars and Zoom meetings. Assisting with office programming. Updating reference materials for students and families. Collaborating to produce digital content (videos, TikTok, etc.) for new students. Soliciting/sharing peer feedback to inform program decisions and planning. Preparing materials and supplies for in-person events. Providing guest support during events (registration, check-in, tours, information). Other duties as assigned, in addition to general office tasks.

Position Type/Expected Hours of Work

• Part-time.
• Student.
• 8 - 10 hours per week.
• Evening/weekend options may be available.
• Students with a Federal Work Study Award are encouraged to apply.

Salary Range

• $17.95 per hour.

Required Education and Experience

• Current enrollment in an undergraduate program of study at American University.
• Excellent customer service orientation.
• Work with professionalism and discretion around sensitive issues and information.
• Attention to detail and ability to meet deadlines required.
• Ability to multitask and manage diverse activities.
• Excellent written, oral, and communication skills.

Preferred Education and Experience

• Previous leadership in orientation or admissions activities, or similar fluency in university programs, policies, and services relevant to the undergraduate student experience.
• The perfect candidate demonstrates a sensitivity to the needs of new students and families in navigating American University, is interested in shaping learning experiences, and is eager to learn and apply new computer applications.

Additional Eligibility Qualifications

• Please upload a resume and cover letter detailing your skills and experiences related to this role.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American University is an E-Verify employer.

Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.