Overview Student Engagement is seeking students to serve as Newcomb Hall Ambassadors. Student Engagement and Event Management support Newcomb Hall and the associated facilities around grounds to provide spaces which build community and support student organizations, their leaders, and events. Newcomb Hall is often called the “Front Door” to Central Grounds – serving as a main passageway for campus visitors and community members alike. The building is open up to 17 hours a day, 7 days a week, and hosts more than 4,000 major events annually. Newcomb Hall Ambassadors directly support this work by acting as our front-line staff at the Information Desks within Newcomb Hall. The Ambassadors staff the desk, greet visitors/students/staff/faculty, help promote activities within the building, create passive programs, assist with CIO copying/printing, and support event staff in the building as needed. As the first thing guests to Newcomb Hall see, Ambassadors at the Info Desk set a welcoming tone and embody our mission to nurture a sense of belonging in pursuit of a vibrant and inclusive community. We hire only Federal Work Study eligible candidates.

Responsibilities Staff the Newcomb Hall Information (and Service/Welcome) Desks Provide exceptional customer service to all clients/guests/community members Promote events/services within Newcomb Hall and our associated facilities Develop and implement passive programs at the Information Desks Fulfil printing requests submitted by Student Organizations Provide administrative support by answering phones, greeting visitors, giving directions, and providing information on events, policies, systems, and services Process lost & found and equipment check-out as needed Support event setups/building operations as needed Attend regular staff meetings with team and one-on-ones with Supervisor Enforce departmental and facility policies and procedures Work all assigned shifts and be willing to cover other shifts as needed to ensure full coverage Other duties as assigned Hourly Rate: $13.50/hour

Skills/Qualifications Must be eligible for a Federal Work Study award that can be applied to this role Must be willing to work mornings/nights/weekend shifts as required Excellent customer service and time management skills Ability to communicate and partner with a diverse group of stakeholders Ability to work independently and take initiative Excellent oral and written communication skills Dependable, punctual, and responsible Organized and able to multi-task Ability to act as a team member Ability to attend mandatory Event Services’ staff trainings, staff meetings, one-on-one meetings with your supervisor, and other activities that may be outside of your work schedule Must be able to perform moderately heavy physical duties (i.e., lifting and setting up equipment up to 30 lbs.) Valid Driver’s License

Education Education: Current undergrad UVA student

Outcomes Gain practical experience to develop career ready skills. Be able to direct participants to answers for questions related to UVA programs and services. Become part of a high achieving, professional and successful team of professionals. Be able to see firsthand the benefits of working for, and participating in, the opportunities that Student Affairs offers. Demonstrate understanding of the positive effects community can have on mental health. Learn the value of working for Student Affairs and how we positively contribute to their health and wellness.

Expected skills acquisition Career & Self Development Time Management Teamwork Communication Accountability Ethical Leadership Equity & Inclusion Customer Service Risk Management Conflict Resolution Professionalism Critical Thinking Technology Flexibility and Adaptability Emergency Response & Planning Please include a resume with your application. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Read more about UVA’s commitment to non-discrimination and equal opportunity employment at the UVA website.

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