Join to apply for the Manager, Bursar of Student Accounts role at Western Governors University INTERNAL APPLICANTS MUST APPLY BY: 9 : 22 : 25

Overview The Manager, Bursar of Student Accounts is responsible for the overall daily operations of the Bursar office. They will manage student and sponsor billing, payments, collections, electronic commerce, reporting, and the centralized accounts receivable systems for the university. The Manager will ensure compliance with university, state, and federal regulations, along with standard accounting procedures. The Manager will work closely with the Director to forecast office needs and implement efficient workflows for the team.

Responsibilities

Oversees the day-to-day operations of the team.

Subject matter expert for proper operational processes, policies, and procedures.

Works with other teams and departments to ensure proper and efficient workflows are in place.

Participates in annual audits, gathers reports and data related to controls and procedures.

Stays informed of changing governmental and legal requirements; participates in trainings, webinars, and conferences as needed.

Ensures updated processes, procedures, and training protocols are in place.

Leads process improvements and creates efficient workflows.

Takes initiative in improving the student and staff experience.

Coordinates efforts on escalated student situations to ensure timely solutions.

Helps establish and implement short- and long-range organizational goals and operating procedures; monitors and evaluates effectiveness and implements needed improvements related to tuition and student experience.

Maintains accurate records and ensures monthly key performance indicators are reported in a timely manner.

Partners with various stakeholders; attends and participates in meetings and committees as required.

Performs other job-related duties as assigned.

KSAs

Strong Excel skills

Strong communication, interpersonal skills, and emotional intelligence with the ability to lead and collaborate across departments

Highly detail oriented and organized

Ability to develop a team based on individual strengths

Research, analytical, and problem-solving skills

Excellent written and verbal communication skills

Proficiency in word processing and office management tools

Ability to work in a fast-paced and highly collaborative environment

Strong leadership and financial account analysis skills

Thorough understanding of Title IV federal aid awarding and disbursement processes

Minimum Qualifications

Bachelor's Degree

5 years of experience in an institution of higher education

5 years of leadership experience, including organization, administrative, and project supervisory

Salesforce experience

Office operations experience

Equivalent relevant experience substituting for education requirements (1 year of experience per 1 year of education)

Preferred Qualifications

Master's Degree

State, Federal Aid, and Title IV experience

Working knowledge of a Bursar/Student Accounts or Financial Aid office

Experience with Banner student systems

Job Description Disclaimer This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details Full-Time Regular Position: 40 hours weekly. This position is eligible for bonuses and a comprehensive benefits package including health, retirement, wellbeing programs, discounted WGU tuition, paid time off, holidays, and other leaves.

How to Apply: If interested, submit an online application. Internal WGU employees should apply through the internal job board in Workday.

Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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