Overview Be among the first 25 applicants. Direct message the job poster from Western Governors University. If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is committed to being a great place to work for a diverse workforce of student-focused professionals. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Job Description INTERNAL APPLICANTS MUST APPLY BY: 9:22:25 The Manager, Bursar of Student Accounts is responsible for the overall daily operations of the Bursar office. They will manage aspects of student and sponsor billing, payments, collections, electronic commerce, reporting, and the centralized accounts receivable systems for the university. They will ensure compliance with university, state, and federal regulations, along with standard accounting procedures. The Manager will work closely with the Director to forecast office needs and implement efficient workflows for the team. They will utilize a variety of university-wide systems applications and Department of Education state and federal sites, as well as other system applications. The Manager will work closely with a variety of offices across the institution to support student retention, graduation, and student satisfaction goals. Job Duties Oversees the day-to-day operations of the team. Subject matter expert for proper operational processes, policies, and procedures. Works with other teams and departments to ensure proper and efficient workflows are in place. Participates in annual audits, gathers reports and data on related to controls, and procedures. Stays informed of changing governmental and legal requirements, participates in yearly trainings, webinars, and conferences as needed. Ensures updated processes, procedures, and training protocols are in place. Leads process improvements and creates efficient workflows. Takes initiative in improving the student and staff experience. Coordinates efforts on escalated student situations to ensure timely solutions. Helps establish and implement short- and long-range organizational goals and operating procedures, monitors and evaluates pragmatic and operational effectiveness, and effects changes required for improvement related to student tuition and experience. Ensures proper operation processes are accurate and timely as it relates to the office. Maintains accurate records. Ensures monthly key performance indicators are reported in a timely manner. Partners with various stakeholders. Attends and participates in meetings and committees as required. Performs other job-related duties as assigned. KSAs Strong Excel skills Strong communication, interpersonal skills, and emotional intelligence with the ability to lead, collaborate, and build healthy relationships with other departments to improve processes and procedures. Highly detail oriented and organized Ability to develop a team of employees based on their individual strengths Possesses research, analytical, and problem-solving skills Excellent written and verbal communication skills Proficiency in word processing and related computer-based office management tools Ability to work in a fast-paced and highly collaborative environment Strong leadership and financial account analysis skills and experience Possesses thorough understanding of Title IV federal aid awarding and disbursement processes Minimum Qualifications Bachelor's Degree 5 years of experience in an institution of higher education 5 years of leadership experience, including organization, administrative, and project supervisory Salesforce experience Office operations experience Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager. Preferred Qualifications Master's Degree State, Federal Aid, and Title IV experience Working knowledge connected to a Bursar/Student Accounts office or Financial Aid office Strong experience in Banner student systems experience Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position that is eligible for bonuses and benefits including medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; life insurance; disability coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no accrual requirements, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. Note: This job description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; management reserves the right to revise or change as necessary to meet organizational needs. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

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