Employer Industry: Global Consultancy

Why consider this job opportunity: - Salary up to $140,000 - Opportunity to participate in an annual incentive compensation program based on performance - Comprehensive benefits package including medical, dental, and vision coverage - Chance to work in a dynamic environment that fosters innovation and growth - Collaborative team atmosphere focused on delivering high-quality service - Opportunity to stay at the forefront of industry trends and Workday Student updates

What to Expect (Job Responsibilities): - Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues - Provide support to the Workday Student managed services team, including troubleshooting and problem resolution - Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction - Monitor service performance metrics and assist in implementing strategies for continuous improvement - Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications): - Bachelor’s degree in Information Technology, Business Administration, or a related field - Minimum of 4 years of experience in Oracle HCM services or similar roles - Proven expertise and hands-on experience with incidents and service requests related to Workday Student Financials or Student Financial Processes - Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support) - Strong problem-solving and analytical skills

How to Stand Out (Preferred Qualifications): - Excellent communication and interpersonal skills - Ability to work collaboratively in a team environment - Strong organizational and time management skills - Customer-focused mindset with a commitment to delivering high-quality service - Knowledge of ITIL or other service management frameworks

#GlobalConsultancy #Workday #ManagedServices #CareerOpportunity #CompetitivePay

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