International Student Professional I Posting Number req23961 Department International Student Services Department Website Link Location Main Campus Address Tucson, AZ USA Position Highlights Integral member of the International Student Services (ISS) team, serving as front-line liaison who will effectively communicate information to students, faculty, staff, parents, alumni, external agencies, international guests, and the general public in a diverse cultural environment. Must be able to multi-task in a fast-paced, dynamic office serving the needs of over 3000 international students from over 100 countries. This individual is responsible for in-person services Monday-Friday, 8:00 am-5:00 pm.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please . Duties & Responsibilities Duties and Responsibilities: In conjunction with other front desk staff, manages the following front office operations: Serving as initial contacts for all in-person, phone and email inquiries received from students, faculty, staff, parents, alumni, external agencies, international guests, and the general public. Providing basic immigration information in the areas of full-time enrollment, travel and reentry, and on-campus employment. Referring to Designated School Officials (DSOs), Alternate/Responsible Officers (A/ROs) for advanced immigration questions and specific student cases. Directing students to appropriate e-forms and providing updates regarding status of submitted requests through MyGlobal/Sunapsis. Managing ISS general email account and general office phone line. Routing inquiries to International Admissions, Study Abroad, International Faculty and Scholars offices and other Arizona International offices. Tracking international student visits received at the front desk through MyGlobal/Sunapsis. Daily opening and closing of front lobby. Supervising front desk student worker(s) including hiring, scheduling, time reporting, training, and task assignment. Reviewing and processing select student requests (examples: Change of Address, e-Letters of Invitation, Ride Requests). Submitting maintenance, supplies, and office closure requests as needed. Assisting with international student events as needed. Performing a variety of administrative and programmatic support activities, and other duties as assigned. Knowledge, Skills, and Abilities: Strong organizational skills and intercultural communication skills. Attention to detail skills. Abilities to perform excellent customer service in high-stress situations. Abilities to thrive in a team environment. Knowledge of multiple computer software programs. Office management skills. Minimum Qualifications Bachelor's degree or equivalent advanced learning attained through experience required. One year experience working directly with international students Preferred Qualifications Fluency in a second language.

Experience in office setting.

One year of direct customer service experience. FLSA Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE Work Calendar Fiscal Job Category Academic Administration Benefits Eligible Yes - Full Benefits Rate of Pay $47,356 - $59,195 Compensation Type salary at full-time equivalency (FTE) Grade 6 Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our and our . Career Stream and Level PC1 Job Family Global Initiatives Job Function Academic Administration Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 10/24/2025 Expected End Date Contact Information for Candidates Noelle Sallaz | Open Date 9/17/2025 Open Until Filled Yes Documents Needed