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Clemson is calling...are you ready to answer the call? One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond. So,... are you ready?

JOB SUMMARY:

The Director of Student Services at CAAC will serve as a strategic leader responsible for developing and managing a comprehensive, student-centered support ecosystem. This role will directly contribute to student retention, graduation, and overall satisfaction, establishing CAAC as the premier destination for students pursuing degrees in Architecture, Art, and Construction. This position balances strategic planning with operational execution, cross-unit coordination, and data-driven decision-making to continuously enhance the student experience. Performs other duties as assigned.

JOB DUTIES:

35% - Essential - Strategic Leadership: -Design, implement, and evaluate a comprehensive and centralized CAAC student services office aligned with institutional goals. -Develop and refine policies and procedures that support academic achievement, retention, and timely graduation. -Coordinate with departmental and college-wide student services teams (faculty and staff) to ensure aligned goals, programs, and continuous improvement. -Represent the college in key advising-related committees and meetings. -Lead efforts to centralize registration processes across CAAC units. -Promote collaboration and "cross-pollination" among departments to support student mobility and course accessibility.

20% - Essential - Advising & Oversight of Advisors: -Provide academic advising to a designated student population within CAAC. Offer guidance on academic planning, goal setting, and navigating personal or academic challenges. -Lead the development and delivery of training and professional development for the team of faculty and staff advisors to ensure alignment and communication.

20% - Essential - Data Tracking, Reporting & Assessment: -Oversee or assist with tracking key recruitment, enrollment, and advising metrics (e.g., application rates, yield, retention). -Use data to monitor student progress, identify areas for intervention, and inform continuous improvement. -Collaborate on institutional student success initiatives and help design new strategies to improve outcomes.

15% - Essential - Recruitment Strategies: -Partner with the CAAC Assistant Director of Recruitment and CAAC Events Coordinator to plan, implement, and assess recruitment initiatives across all CAAC units. -Contribute to a cohesive, innovative recruitment approach aligned with CAAC's brand and mission.

10% - Essential - Student Experience Innovation: -Champion the development of a holistic and differentiated student experience that positions CAAC as a national leader. -Explore and implement innovative, inclusive, and affordable strategies to enhance the student journey from admission to graduation.

MINIMUM REQUIREMENTS:

Education - Master's Degree and experience in student services programs.

PREFERRED REQUIREMENTS:

Education Area - Higher education, student affairs, counseling or related field Work Experience - 5+ years of progressive leadership experience in student services or advising. Proven ability to lead cross-functional teams and manage complex programs. Strong data literacy and experience with student information systems and analytics tools.

RESPONSIBILITIES

JOB KNOWLEDGE Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations

SUPERVISORY RESPONSIBILITIES Manages Work of Others - Manages work of others including hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content.

BUDGETARY RESPONSIBILITIES Provides Budget Input - Provides input into the budgeting process, and oversees fund allocation.

PHYSICAL REQUIREMENTS:

Stand for prolonged period Sit (stationary position) for prolonged period Walk or move about Ascend or descend (i.e. stairs, ladder) Communicate, converse, give direction, express oneself

WORKING CONDITIONS:

5% - Overnight Travel

WORK SCHEDULE:

Standard Hrs: 37.5

COMPENSATION INFORMATION

Expected Salary Range ($ 57,334.00 - $ 85,000.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's .

ESSENTIAL PERSONNEL LEVEL

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

September 28, 2025 at 11:59pm EST

MILITARY AND VETERAN:

MILITARY EQUIVALENCY: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE: South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email upon submission of your application.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.