Director, Academic and Student Success Operations Interested candidates should complete an online application. Cover Letter of interest and resume required. Name and contact information of 3 references required. Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law. Must be legally eligible to work in the U.S. Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.

Position Information Position Title Director, Academic and Student Success Operations

Requisition Number SCA00849

General Description The Director, Academic and Student Success Operations supports the Provost and Vice President in the management of administrative and operational efficiencies within the Academic & Student Success division, including management of divisional communications. This position assists in evaluating current and proposed processes and procedures to support the attainment of divisional goals and objectives, as well as making recommendations and managing the implementation of new processes.

The Director is responsible for management of the Academic Operations Unit, including staff whose functions are related to academic scheduling and academic systems, and the administrative support functions related to faculty promotions and sabbaticals, divisional reporting, budgets, and recordkeeping.

Specific Responsibilities

Develop and implement policies, procedures and systems in support of operational effectiveness and the attainment of divisional goals and objectives.

Collaborate with the Provost and Vice President in the preparation and distribution of all divisional communications.

Manage, organize and oversee the Academic and Student Success Council meeting agendas, minutes, meeting materials and historical documents.

Oversee functions related to released time, academic scheduling, full-time faculty ratio and faculty workload, faculty pay, etc.

Ensure administrative functions are in compliance with College policies and adhere to the College’s collective bargaining agreements.

Manage functions related to the division’s planning, development, and implementation of administrative operations to include maintenance of filing system, records, forms, report schedules, contracts and correspondence.

In collaboration with the Provost and Vice President, monitor and manage the division’s operating budget, preparing budget adjustments and providing reports, as needed.

Ensure that all necessary reporting, recordkeeping and auditing systems are implemented in accordance with established protocols and requirements.

Manage, evaluate, and provide training to members of the Academic Operations Unit.

Collaborate with deans and department managers to support initiatives, processes, and strategies that contribute to improvements in the delivery of services and programs.

Collaborate with the Human Resources department in the management of processes related to faculty and staff hiring, performance reviews/evaluations, faculty promotions, sabbaticals, etc., ensuring compliance with collective bargaining agreements.

Collaborate with the Strategic Communications department to maintain the division’s web site and publications, and perform updates as needed.

Assist in the research, data collection, and preparation of divisional reports and external requests, ensuring accuracy of content and timely delivery; including annual progress reports, external mandated documentation, and compliance reports.

Assist in the development of technology enhancement strategies appropriate for division services and programs.

Serve as a representative of the division on various College committees, as directed.

Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.

Other duties as assigned.

Minimum Qualifications

Bachelor’s degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.

Six (6) years of relevant work experience in operations, administration or management required.

Previous supervisory experience required.

Advanced level proficiency in MS Word and Excel required.

Strong organizational and time management skills required.

Strong attention to detail required.

Excellent communications skills, both verbal and written, to effectively interact with people of diverse backgrounds required.

Ability to demonstrate initiative required.

Ability to create and evaluate procedures and processes for improvement is required.

Strong problem-solving and planning skills required.

Ability to collaborate well with others required.

Demonstrated customer service orientation required.

Experience managing budgets required.

Experience with enterprise-wide software required.

Preferred Qualifications

Previous administrator experience in higher education preferred.

Experience with Banner preferred.

Work Location Work Location Main Campus

Benefits Summary “Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Full-time faculty and staff benefits include:

· College-paid medical, dental, drug, life and disability insurance

· Tuition remission (for classes at the college)

· Forgivable tuition loan (for classes at any accredited academic institution)

· 403(b) retirement plan with 10% College contribution with employee contribution 5%

· Flexible spending accounts

· Paid vacation, holiday and personal time

· Partial remote work schedule for remote work eligible positions

Additional College benefits:

· Winter break: 1 week around the third week in December and New Years

· Spring Break: 1 week in March

· Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August

Interested candidates should complete an online application.

Cover Letter of interest and resume required.

Name and contact information of 3 references required.

Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.

Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.

Supplemental Questions Required fields are indicated with an asterisk (*).

* How did you hear about Community College of Philadelphia?

CareerBuilder.com

Higheredjobs.com

LinkedIn

The Chronicle

Veterans Job Fair

Professional & Technology Diversity Career Fair

AL DIA - Diversity Career Fair

Community College of Philadelphia Website

Indeed.com

Other

If you have questions or need an accommodation during the application or interview process, please contact the Human Resources Department at jobs@ccp.edu or (215) 751-8035.

Community College of Philadelphia is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.

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