CIN Fidelity Investments - Student Opportunity - Workplace Investments Student Teammate

Midwestern US

Student Team Midwest Student Team / Part-Time / Hybrid

About Education at Work

Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

The Opportunity

For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This Forbes article argues that "Customer service is not a department. It is a philosophy to be embraced by every employeefrom the CEO to the most recently hired." In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.

Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:

Effective Communication in a business environment

Problem-Solving

Dependability and a Strong Work Ethic

Adaptability and flexibility

Teamwork and Collaboration

What Will You Be Doing?

As a Fidelity Investments Workplace Investments Support Student Teammate, you will work with Fidelity Managers and other full-time associates to assist Fidelity clients build benefit programs for the client's employees. These roles can include recording keeping, investments and servicing for Defined Contributions (401k and 403b), Defined Benefits (pensions), Health and Welfare (HSA) accounts, and Stock Plan Services.

What Are We Looking For?

• Students who are able to work in a team-based, dynamic, fast-paced, and deadline-oriented environment
• Students who are fast learners with strong interpersonal, verbal, and written skills
• Students who have good judgement and the ability to influence and execute strategies
• Students who are proficient in Microsoft Office, especially Microsoft Excel
• Students who have the ability to explain technical information in a manner that is understandable to external clients and internal business partners.
• Students who are responsible and able to handle a professional job in a business environmentthis includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
• Students who are able to work at least 20 hours per week with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
• Students who are able to work year round including the school breaks including summer and winter break

Perks of Our Positions

• Tuition Assistance We're 100% behind our mission of helping you graduate with less debt
• Future Career Building EAW students have the unique opportunity to work with Fidelity while in college, creating a leg up on potential summer internships or full-time employment with our partners after you graduate
• Student-Friendly Environment Everyone we employee on this program is a student, usually from Cincinnati/Northern Kentucky university, creating a supportive community that understands the life of a working student (plus it's a great place to make friends)
• Student-Centric Schedule We will always work around your class schedule to ensure you never have to work while you're supposed to be in class

What's Not So Perky About Our Positions

• We have strict attendance and punctuality expectations this is a professional job and we'll hold you to that
• Not only do we work around your class schedule, but we also work around all of our students class schedules this means we don't always have the ability to work around other obligations (club meetings, social events, second jobs, internships, etc.) and expect you to make this job a primary part of your life (second to school of course)

Information for International Students

Please note that EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships at this time.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.