Overview Assistant Director-Operations, Office of Student Accounts at University of La Verne. Supervises the Student Accounts Representative staff and Reconciliations and Loan Manager positions. Responsible for monitoring and managing the customer service experience, and identifying problems to correct promptly. Manages the day-to-day operations of the office, including staff scheduling, and maintains cashiering policies. Maintains control and compliance with the university’s tuition remission policy in applying benefits to accounts, monitoring for out-of-policy applications, and performing reconciliations with Payroll. Responsibilities Supervise the Student Accounts Representative staff and Reconciliations and Loan Manager positions. Monitor and manage the customer service experience; identify problems or concerning areas and implement corrective actions. Manage day-to-day office operations, including staff scheduling. Maintain cashiering policies. Maintain control and compliance with tuition remission policy, apply benefits to accounts, monitor for out-of-policy applications, and perform reconciliations with Payroll. Qualifications Minimum: Bachelor’s Degree. Preferred: 2 or more years of relevant experience in a similar capacity. Seniority level Mid-Senior level Employment type Internship Job function Management and Manufacturing Industries Higher Education Location: Claremont, CA Salary: $58,240.00-$66,560.00

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