Overview The Assistant Director, Customer Service is a key member of the Student Financials team and works closely with students at Boston University, as well as with staff from Enrollment Services, Undergraduate and Graduate Financial Aid Offices, and other areas. Major duties of this position include: Oversees the efficient daily operation of the Student Accounting Services Department. Supervises a professional staff of up to three and up to five student staff employees. Educates customers (students, parents, other student services staff, the University community, agencies, corporations, and government representatives) regarding student financial records, University payment policies, and payment options. Maintains all aspects of student receivable accounts. Assist, analyze, and implement appropriate solutions for students, parents, and other University offices with questions and problems regarding student accounts. Provides customer assistance in person, on the telephone, and through e-mail to students, parents, other University offices, and outside agencies in response to billing and payment questions. Salary and Work Arrangement Salary: Minimum $53,200; Midpoint $71,900; Maximum $90,500. Note: Salary is based on related experience, expertise, available budget, and internal equity; new hires can expect an initial annual salary which is between the minimum and midpoint of the range above. Boston University supports a flexible work environment for authorized staff members. This position is eligible for a hybrid work arrangement (i.e. remote work up to three (3) days per week), after completion of a successful observation period. Required Qualifications Bachelor’s degree in a related field. 3-5 years of work experience, preferably in a university or customer service environment, with knowledge of practices, policies and federal regulations concerning Student Accounts. Demonstrated exceptional organizational, time management, written and verbal communication skills. Highly detail-oriented with the ability to multi-task and prioritize routine tasks and ad-hoc requests. Self-starting, diplomatic, proactive individual capable of managing people and processes. Intermediate skills utilizing Excel, including complex formulas to acquire, organize, and analyze data. Ability to work independently and in a team environment. Preferred: Experience with analyzing detailed financial records; knowledge of University policies and procedures. Benefits and Additional Information Boston University’s generous benefits package includes health, dental, life insurance, and paid time off. Full-time employees are eligible for tuition remission for courses at Boston University, and the remission benefit extends to dependents as well. For details on benefits, please refer to the Boston University benefits page. The department of Financial Affairs values diversity and strives to build an inclusive and equitable team where all constituents can thrive. We encourage applications from women and under-represented groups who share our interest in serving a university community with diverse needs, backgrounds, ethnicities, and abilities. Interested applicants are asked to upload a resume, list of references (if available), and a cover letter addressed to Hiring Manager Assistant Director, Customer Service. Reasonable accommodations are provided to participate in the application or interview process. Please contact us to request an accommodation. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, marital or parental status, or veteran status. We are a VEVRAA Federal Contractor.

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