Student Intermediate Level

Requisition ID req34703

Working Title Agora Student Shift Supervisor

Pay $14.00 Hourly

Campus Main - Albuquerque, NM

Department Psychology Department AGORA (765C)

Employment Type Student Employment

Student Type Student Employment

Status Non-Exempt

Background Check Required No

For Best Consideration Date 10/13/2025

Position Summary Shift SupervisorResponsibilities: As a student staff member, serve as an Executive Committee (EC) member. Attend monthly EC meetings Serve as an On-Call Support Team member, if able Update current caller profiles and create new profiles as needed. Collaborate and keep in excellent communication with the Volunteer Coordinator regarding all information and developments pertinent to shift coordination. Assist in training new shift leaders the duties and obligations of a shift leader. Dutiesfor all Shift Leaders: Ensure that volunteers follow Agora shift requirements and procedures effectively, such as: Completing follow-ups and voicemails and the beginning and end of their shifts Ending calls when appropriate (regulars, banned or abusive callers, unproductive callers etc). Call no-shows 20 minutes after scheduled shift time. Helping volunteers with policies and procedures, such as using iCarol forms properly. Supporting new trainees in the center by answering questions and informing them of policies and procedures during their listening shifts. Helping volunteers make same-week shift changes if they are present during your shift period. Giving feedback on calls: In person and on iCarol. Communicate concerns about callers or volunteers to the Director and other staff members as appropriate Support volunteers by: Helping with difficult calls Communicating updates on banned or regular callers to volunteers in the center Debriefing calls with volunteers Checking on the welfare of volunteers, especially after difficult calls Assisting with suicide calls and ensuring accurate completion/review of all related call reports/forms Coordinating rescue services to callers when needed Calling Rescue if needed and filling out Follow up to a page form. All Shift Leaders and Supervisors will be OCST trained. Other Tasks: Office Duties. Ensuring stations are cleaned; stations have note paper, and suicide risk assessments. Cleaning the kitchenette area: making sure coffee pot is clean, fridge is cleaned out of old food, and organized. Attendance at weekly staff meeting and monthly EC meeting. Assisting with training, including recruitment, interviewing, mentoring, and role-play training when able

Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications Minimum Job Requirements High school diploma or GED Must complete Agora's 40-hour training and sign the Agora Mutual Commitment and Confidentiality Statements. Applicants should have basic proficiency with MS Office programs Must be a current UNM student, taking at least six credit hours Preferred Qualifications Have worked on the crisis line at Agora or a similar helpline service Ability to multitask and good record-keeping skills Computer skills: MS Office, iCarol

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Required documents: Resume & Cover Letter

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.