Position Summary

Under the general direction of the Assistant Director of Undergraduate Admissions and Recruitment, the Coordinator of the Admission Welcome Center oversees all aspects of welcoming prospective students, their families, and the public to the SF State campus. The incumbent oversees the campus' tour program including: management of the campus tour schedule; training, evaluation, mentorship, and supervision of the student ambassadors; coordination of on and off campus recruitment events; oversight of the Admissions Welcome Center front desk reception area; and the coordination of the virtual campus tour site. The incumbent meets with groups of prospective students and their families to present and explains admissions procedures, application filing deadlines, costs, student services and academic programs at SF State often via group/classroom in person and virtual presentations. The incumbent counsels and interprets guidelines for students and the public to facilitate admission preparation, application and admission process. The incumbent also serves as the admission and recruitment liaison for SF State campus partners interested in providing recruitment services or hosting group visits.

Position Information

Admission Welcome Center Coordinator Serve as a first point of contact for visitors and all interest groups and events, and provide assistance in-person, over the phone, and by email.

Assist in the development and implementation of a year‐round schedule of campus visit programs for the general public, different student populations, and specific targeted populations.

Manage the campus visits and tours program by scheduling family and group tours, assign student ambassadors, conduct pre and post tour information sessions, and develop tracking and reporting systems on the effectiveness of the tour program.

Organize culturally representative group visits to ensure inclusivity and alignment with recruitment priorities.

Supervise, recruit, train, and evaluate a team of (12‐20) student ambassadors who will act as campus tour guides, panelists and SF State representatives at various recruitment activities and events on and off campus.

Provide ongoing professional support to student ambassadors including: SF State's academic program and admissions training, customer service, active listening, peer advising, peer counseling, stress management skills with emphasis on high stress and/or high‐volume situations.

Provide recommendations in the development of promotional materials and publications used in promoting campus visit programs and general student recruitment

Coordinate logistics inside the Welcome Center, including signage, front desk coverage, tour coverage and start times, multimedia, and visitor flow.

Work directly with the Assistant Director of Undergraduate Admissions and Recruitment to create, maintain, and improve all content and communications related to campus tours. This includes: script and talking points for student ambassadors, self-guided tour publications, virtual tours, website information confirmation emails, and follow‐up communication after tours.

Develop continual quantitative and qualitative assessment of the the visitor program and provide reports and recommendations to UGAR leadership related to campus visits as needed.

-Establish and maintain positive working relationships with campus partners and departments that support and enhance campus tours including: EOPP, Metro, Housing, Financial Aid, Campus Recreation (including Mashouf Wellness Center), Associated Students, Parking and Transportation, and college/academic department offices.

Provide the Assistant Director and Director with quarterly and annual summary reports of the number of campus visits and tours conducted by type of tours (group, family, etc.), number of participants, as well as requests that were declined; collaborate with UGAR administrative support staff to provide recommendations for campus resources pertaining to the Admission Welcome Center.

Maintain daily ongoing operations of the Admission Welcome Center and use professional judgement and counseling techniques when encountering large school groups and other high stress interpersonal situations.

Track brochure and materials inventory.

Manage outgoing mail and packages from the Welcome Center.

Serve as the SFSU representative on the CSU Campus Visit Taskforce Recruitment, Admissions Advising & Counseling Provide direct pre‐admissions assistance (i.e. preliminary evaluation of progress toward completion of eligibility requirements and guidance regarding proper selection of additional courses, initial transcript and transfer work evaluation) and follow up for students interested in CSU/SF State.

Provide detailed information and guidance to visitors and prospective students about SF State academic programs, explain and interpret academic policies, degree requirements, and options for resolving problems related to achievement of student’s educational goals; explain high school a‐g college preparatory and lower division preparation for majors that can be completed at the community college.

Provide workshops and presentations, conduct on and off campus individual and group pre‐admissions advising sessions, and preliminary transcript evaluations for admission assessments.

Demonstrate professional, independent judgement and confidentiality to determine preliminary eligibility status and conditions for admissions for students who do not meet minimum admissions requirements.

Counsel students regarding admissions requirements and procedures, both in one‐on‐one and group settings.

Serve as an advocate for high school and community college transfer students, personally troubleshooting and resolving any challenges in completing the application process, obtaining necessary information or connecting with other units and staff to provide the best service possible.

Provide information to prospective students/families and school counseling staff regarding current admission requirements, procedures, housing availability and costs relating to attending a California State University (CSU)campus.

Manage a daily high volume of diverse inquiries, over the phone, virtual and in-person, from the public, K-12,community colleges, prospective students and their families, and refer to appropriate units and other departments on campus for accurate advise.

Support daily recruitment work including phone duty, counter duty, presentations and student advising. Event & Community Coordination Assist in the coordination of campus outreach, recruitment and yield events for high schools, community college sand community organizations to support the unit's recruitment strategic goals.

Manage the application/invitation, registration/confirmation, survey/post event processes for all events.

Reserve facilities and coordinate appropriate set‐up and logistical processes; order refreshments as appropriate; prepare agendas and all other documents/presentations; secure presenters as appropriate and obtain parking permits; provide directions; etc. Organize visit agendas for group tours or special tours, including culturally representative and VIP visits.

Contribute to roster of community-based organizations (CBOs) to strengthen partnerships and support recruitment strategies.

Assist in the planning and implementation of on and off campus special events, including Gator Talks, DiscoverSFSU, Regional Receptions, Explore SFSU, College Fairs, Counselor Conferences, Professional Development workshops and various meetings.

Maintain a master calendar of activities, events, and presentations

Conduct follow‐up visits and plan and implement yield activities in the Spring as necessary to meet strategic goals

Collaborate with campus partners to coordinate information and ensure consistency across departments. Other duties as assigned Minimum Qualifications

Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‐related matters; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job related.

Preferred Qualifications

Experience working with and knowledge of Campus Solutions (CS) business processes.

•Bilingual skills highly desirable.

•Must possess time, organization and project management skills.

•Must possess computer skills in Microsoft Word, PowerPoint, Excel, and other office tools.

•Excellent English written and verbal communication skills

•Excellent organizational and time management skills and experience determining priorities effectively while adhering to deadlines Detail oriented;

•Ability to learn and interpret regulations and policies;

•Ability to work in highly automated environment;

•Excellent meeting facilitation and presentation skills

•Experience in advising or counseling individuals or groups•

Experience in any of the following: student development, leadership development, counseling theories

•Experience with Undergraduate Admissions and transfer credit policies and processes;

•Familiarity with Oracle Campus Solutions (CS);

•Familiarity with OnBase;

•Project management experience

•Core Competencies - embody the following competencies:

•Bias toward collaboration and teamwork.

•Effective oral, written and nonverbal communication skills.

•Customer/Client focus with an emphasis in problem solving and resolution.

•Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.

Environmental/Physical/Special

•Sustained computer use.

•Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

•Must be able to transport/move, load and unload materials weighing up to 50 pounds each.

•Ability and willingness to accommodate flexible work schedule that includes evenings and weekends during peak periods

•May be required to travel to off-campus locations for special activities and conferences

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