Administrative Assistant- Student Support Services

Title: Administrative Assistant- Student Support Services

Agency: Tidewater Community College

Location: Portsmouth - 740

FLSA: Nonexempt

Hiring Range: $15.00 per hour, part time

Full Time or Part Time: Part Time

Job Description: Tidewater Community College has served South Hampton Roads both students and employers for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary: The Open Door, Student Support Services Department is seeking a part-time Administrative Assistant to provide administrative support on the Portsmouth campus. The successful candidate shall possess office experience, preferably in an academic setting. Confidentiality is a must as the successful candidate will have access to confidential information. This position requires someone who is detail-oriented, organized and interested in learning the state procurement system. Must have the ability to change priorities as needed, work independently, and read and create Excel documents and other correspondence as requested

Functions:

• Pull student data from SIS to process student applications for admission to ODP
• Respond to the Director's need for monthly and annual reports; student information input when requested
• Communicate with students via phone, email and social media;
• Act as role model to the students in the program;
• Act as a liaison between the program's academic advisor and the student;
• Ensure students receive program information in a timely manner.
• Carry out all administrative support functions:
• Maintain friendly relationship with staff, students, and faculty
• Participate in TRIO events in cooperation with staff and faculty.

Minimum Qualifications:

• Demonstrated ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Resourceful and able to work independently in the absence of supervisor.
• Moderate to excellent ability to use the applications in the Microsoft Office Suite to include Word, Outlook, Adobe PDF, and Excel.
• Demonstrated ability to effectively communicate orally and in writing.
• Demonstrated ability to create and keep databases for use in tracking information such as confidential student data, fiscal expenditures, and inventories

Additional Considerations: N/A

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer