Job Summary The COB Office of Graduate Enrollment and Recruitment is currently seeking a Student Recruitment Program Associate to join their team of professionals. Responsibilities Provides administrative support to COB Chapman Graduate School Provides direct support to front office operations, including inbound and outbound call-based strategies for leads Provide excellent customer service to all guests, prospects and leads via various communications channels, including in-person, phone, email Become an expert in graduate program offerings & admissions/enrollment process Proactively assists leads/prospective calls by providing information on program offerings and answering questions appropriately Initially qualify leads based on academic credentials, professional background and subject area of interest Utilize a collaborative and proactive approach connecting leads with recruiters Utilize various software programs, including MS Office and CRM System and assist with data entry and clerical tasks, as needed Support graduate school functions, accordingly Delivers excellent and timely customer service to constituents and support units via all mediums, Phone, Zoom, Emails and other electronic means Assists with conducting Program Presentations either in person or virtually Provides support in multi-faceted activities associated with Admissions, Orientations, Financial Aid, and Graduation Job Category Federal Work Study Desired Qualifications Excellent communication skills (written and verbal) Ability to handle calls effectively and professionally Ability to provide excellent customer service Knowledge of PC operation and software, Microsoft Office, Adobe Professional and CRM systems Ability to demonstrate strong attention to detail and follow written/verbal instruction Ability to maintain pleasant working relationships and work well in a team environment Who May Apply Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package. Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters. Upon credits decreasing, award being canceled, or graduating, FWS employment must end. Work Schedule Schedule based on department needs and class schedule Advertised Salary $15.00/hour Pre-Employment Requirements Criminal Background Check. This student appointment may be subjected to a pre-employment background check. Student Background Checks Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check: duties, eligibility, and related items as described in the original posting have been reviewed and adapted for readability. How To Apply Prospective Employee: If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". This posting will close at 12:00 am of the close date. Current Employee: As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". The posting will close at 12:00 am of the close date. Disclosures Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, FIU provides information on crime statistics, crime prevention, law enforcement, crime reporting, and other related issues. The FIU Annual Security report is available online. Pay Transparency: FIU will not discriminate against employees or applicants for discussing pay. FIU is an Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. For nondiscrimination inquiries, contact FIU’s Office of Civil Rights Compliance and Accessibility.

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