If you have not yet been accepted to PennWest and are interested in applying for this position, please contact Center for Student Outreach and Success Coaching

The Student Success Center will be hiring Graduate Students for Spring 2026 – Spring 2027. The Center for Success Coaching is a centralized campus academic resource for ALL students.

Schedule: 300 hours for the term

Hours must be completed in the physical office between Monday-Thursday 10 am-6 pm and Fridays 9 am-1pm. This is not an on-line position. Required Skills:

· CUSTOMER SERVICE! CUSTOMER SERVICE! CUSTOMER SERVICE is a MUST!

· Positive attitude

· EXCELLENT communication

· Empathic and caring

· Active Listener

· Reliable and dependable

· Creative thinker

· Effective public speaker

· Punctual

· Organized

· Critical thinker

· Problem solver

Tasks:

· Aid with weekly contact for all students in success coaching programs to provide one-on-one academic support.

· Record daily student notes using Starfish documenting progress/concerns and attendance. (Training on Starfish will be provided.)

· Prepare for the upcoming academic year by updating workshop information, dates, forms, announcements, events calendar, communications, and marketing materials.

· Aid with events as needed by presenting workshops, creating, and distributing marketing materials, leading student groups.

· Research, develop and update content for our Center for Success Coaching programs.

· Develop various media/technology resources for presentation of workshops.

· Create videos for social media accounts to post for the upcoming academic year.

· Present and prepare workshops for the campus community featuring a variety of campus resources.

· Set up appointments, contact and aid students via Starfish

· Connect and coordinate on-line and on-campus students with the proper support services.

· Aid with hands-on presentations, demonstrations, training sessions and a variety of workshops and informational at events.

· Respond appropriately to student crisis situations when necessary.

· Compile survey results.

· Weekly updates of student caseload during staff meetings

· 2 unexcused misses of shifts result in termination of position

· Present on trending topics in student success to GA staff

· Other tasks as assigned.